Brooklyn Mahan

North Las Vegas

Summary

Motivated and service-driven with experience in retail management, fitness operations, healthcare front desk operations, and customer engagement. Enthusiastic to contribute strong organizational and communication skills with passion to help individuals achieve meaningful goals.

Overview

years of professional experience

year of post-secondary education

Work History

Front Desk / Patient Service Representative

Care Now Urgent Care

09.2025 - Current

Check in patients efficiently while anticipating their needs.
Ensure insurance is verified and billed correctly.
Bring customer service to life by making patient care a priority.

Service Associate

EoS Fitness

North Las Vegas

04.2025 - 05.2026

Welcome and assist members while ensuring smooth check-ins.
Handle billing inquiries and resolve account concerns.
Maintain club cleanliness and equipment safety.
Manage and restock bar and beverage inventory.

Assistant Manager

Cookie's Closet

01.2021 - 02.2025

Oversaw daily operations of store.
Supervised staff, ensuring high customer service standards.
Managed inventory, purchasing, and merchandising.

Education

CCMA - Medical Assistant

Clinical Skills Institute (Currently Enrolled)

North Las Vegas, Nevada

03.2026 - 06.2026

Southern University And A&M College

Baton Rouge, LA

08.2023 - 01.2024

Skills and Certifications

Basic Life Support (BLS) provided by American Heart Association.
Management & Leadership.
Problem solving & Communication.
Customer Service Experience.

References

Sharon Thomas- Jtstfamily10@gmail.com-702-826-7325
Melia Toailoa- Mtoailoa@eosfitness.com- 725-238-1516
Jalissa Davis Choyce- Jalissa.DavisChoyce@hcahealthcare.com- 702-701-9501

Timeline