Elias Rodriguez
Laredo,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Concentrix
03.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Labor Worker
Transplace
01.2021 - 09.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Measured dimensions of finished pieces for conformance to specifications.
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
Waiter
CiCis Pizza
01.2020 - 04.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
High School Diploma -
Nixon High School
Laredo, TX06.2021
Skills
- Account Management
- Computer Proficiency
- Problem-Solving Ability
- Call Center Operations
- Customer Service
- Membership Inquiries and Renewals
- Policy and Procedure Adherence
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Concentrix
03.2022 - 03.2023
Labor Worker
Transplace
01.2021 - 09.2021
Waiter
CiCis Pizza
01.2020 - 04.2020
High School Diploma -
Nixon High School
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