Elias Santillan
Orlando,FL
Summary
Quick learner with social skills that can greatly benefit customer morale and boost team work ethic. Daring to try anything once and committed to learning from past mistakes while trying to open new doors of opportunities. Reliable and ready to learn what it takes to be a part of a new work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Employee
Little Greek Fresh Grill
Orlando, Florida
07.2022 - Current
- Greeted customers and provided friendly customer service.
- Answered phone calls, took reservations, and answered inquiries.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Organized menus and ensured they were properly stocked at each table.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Provided take-out services to customers who preferred to dine offsite.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Checked food quality regularly before serving it to customers.
- Enforced safety protocols within the restaurant environment at all times.
- Assisted with training new front of house employees on procedures and policies.
Manager in Training
Taco Bell
Orlando, Florida
02.2021 - 06.2022
- Developed and implemented training plans for new employees.
- Provided coaching and mentoring to team members on a regular basis.
- Created reports detailing process improvements, cost savings initiatives, and customer satisfaction results.
- Maintained accurate records of employee attendance, performance reviews, disciplinary actions.
- Developed strategies to motivate staff members in order to increase productivity levels.
- Worked closely with customers to understand needs and resolve diverse issues.
Education
GED -
University High School
Orlando, FL06-2022
Skills
- Menu knowledge
- Phone Etiquette
- Strong Work Ethic
- Greeting guests
- Payment Processing
- Social Perceptiveness
- Staff Coordination
- Money Handling
Certification
- Quick learner
- Enthusiastic
- Obedient
- Friendly
Languages
English
Professional
Affiliations
- Artist
- Gamer
- Technologically Adept
- Creative Processing
- Musical Enthusiast
Timeline
Front of House Employee
Little Greek Fresh Grill
07.2022 - Current
Manager in Training
Taco Bell
02.2021 - 06.2022
- Quick learner
- Enthusiastic
- Obedient
- Friendly
GED -
University High School
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