Elias Santillan
Orlando,FL
Summary
Dynamic and results-oriented professional with a proven track record at Little Greek Fresh Grill, enhancing customer satisfaction and streamlining operations. Skilled in cash handling and creative problem solving, with a knack for team motivation and guest service. Demonstrated ability to lead with a positive attitude, significantly improving team performance and operational efficiency.
Adaptable and enterprising Little Greek with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Overview
4
4
years of professional experience
Work History
Shift Lead
Little Greek Fresh Grill
07.2022 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Helped store management meet standards of service and quality in daily operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Electrician Apprentice
G&W Upholstry
02.2023 - 08.2023
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
Drive Thru
Taco Bell
05.2021 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GED -
Econ River Highschool
Orlando, FL06-2024
Skills
- Guest service
- Team motivation
- Sales proficiency
- Knowledge sharing
- Positive attitude
- Cash handling
- Creative problem solving
Languages
English
Full Professional
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Video Games
- Road Trips
- Dance
- Fashion
- Creative Writing
Timeline
Electrician Apprentice
G&W Upholstry
02.2023 - 08.2023
Shift Lead
Little Greek Fresh Grill
07.2022 - Current
Drive Thru
Taco Bell
05.2021 - 07.2022
GED -
Econ River Highschool
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