Elias Santoyo
Riverside,CA
Summary
Dynamic professional with a proven track record at Stater Bros. Markets, excelling in customer service management and team building. Recognized for enhancing customer satisfaction and boosting sales through effective product promotion. Skilled in cash handling, electric jack usage, and committed to workplace safety, fostering a culture of continuous improvement and high morale among team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Stock Crew Key Carrier
Stater Bros. Markets
03.2019 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Safeguarded company assets by ensuring proper maintenance and handling of store equipment, reducing repair costs and downtime.
Maintenance Technician
R.S. RV REPAIR & CUSTOM TRAILERS
06.2017 - 09.2018
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Education
Associate of Business Administration - Business Administration
Mt. San Jacinto College
Menifee, CA12-2025
Murrieta Mesa High School
Murrieta, CA06-2019
Skills
- Workplace safety
- Cash handling
- Customer service management
- Team building
- Electric Jack Certified
- Willingness to learn
- Multitasking and prioritizing
- Attention to detail
- Professionalism
- Motivated
- Ability to lift 100 pounds
- Work ethic
Certification
Powered Industrial Truck Operator's Permit (Walkie Stacker & Walkie Pallet Jack)
Timeline
Stock Crew Key Carrier
Stater Bros. Markets
03.2019 - Current
Maintenance Technician
R.S. RV REPAIR & CUSTOM TRAILERS
06.2017 - 09.2018
Associate of Business Administration - Business Administration
Mt. San Jacinto College
Murrieta Mesa High School
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