Elias Yanez
Marshalltown,IA
Summary
Talented Parts Professional bringing 4 years of sales and service experience. Friendly and personable team player with good problem-resolution, organizational and planning abilities. Successful at helping customers understand vehicle issues and select replacement parts. Skilled in helping both retail and wholesale clients, mechanics and dealer technicians. Bilingual fluency in English and Spanish.
Overview
4
4
years of professional experience
Work History
Parts Professional
NAPA Auto Parts - MPEC
Marshalltown, IA
05.2022 - Current
- Identified customer needs and recommended appropriate parts for repairs or maintenance.
- Performed routine inspections of stockroom shelves to ensure adequate supply levels.
- Researched part numbers and descriptions to locate requested items in catalogs or online databases.
- Developed effective relationships with vendors to ensure timely deliveries at competitive prices.
- Processed customer orders accurately and promptly while ensuring quality control standards were met.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Retail Parts Professional
Advanced Auto Parts
Marshalltown, IA
12.2021 - 05.2024
- Greeted customers and provided excellent customer service.
- Assisted in the selection of parts for customers based on their vehicle type and needs.
- Processed customer orders, returns, and exchanges efficiently.
- Managed inventory levels by restocking shelves as needed.
- Answered incoming calls from customers promptly and professionally.
- Organized promotional displays throughout the store for maximum visibility.
Retail Service Specialist
Oreilly Auto Pats
Marshalltown, IA
01.2020 - 12.2021
- Greeted customers and provided assistance with product selection.
- Informed customers of current promotions, pricing and exchange and return policies.
- Assisted in the unloading of trucks, stocking shelves, setting up displays and organizing merchandise areas.
- Operated cash registers to accurately process payments from customers.
- Performed daily opening and closing procedures including counting money in the register drawer.
Education
High School Diploma -
Marshalltown High School
Marshalltown, IA05-2022
Skills
- Catalog and parts familiarity
- Customer Relations
- Bilingual
- Multi-Tasking
- Clean Driving Record
- Problem-solving skills
- Team Collaboration
- Customer Service
References
References available upon request.
Timeline
Parts Professional
NAPA Auto Parts - MPEC
05.2022 - Current
Retail Parts Professional
Advanced Auto Parts
12.2021 - 05.2024
Retail Service Specialist
Oreilly Auto Pats
01.2020 - 12.2021
High School Diploma -
Marshalltown High School
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