Kristin Smith Moncrief
Jackson,GA
Summary
Talented professional offering many years of experience as high-achieving salesperson. Passionate about collaborating with team members and customers to satisfy all needs and build brand loyalty.
Skilled professional versed in stocking and selling parts. Understands needs of retail customers and service professionals and can flex accordingly to deliver top-notch support for different requests. Professionally communicates with guests and consistently exceeds expectations.
Overview
7
7
years of professional experience
Work History
Retail Parts Professional
Advanced Auto Parts
Locust Grove, GA
06.2020 - Current
- Ensured compliance with safety regulations while stocking products on shelves.
- Reviewed sales reports regularly to identify problems or trends in sales performance.
- Greeted customers and provided excellent customer service.
- Assisted in the selection of parts for customers based on their vehicle type and needs.
- Processed customer orders, returns, and exchanges efficiently.
- Diagnosed customer complaints and identified solutions to resolve them.
- Managed inventory levels by restocking shelves as needed.
- Performed daily opening and closing procedures according to company guidelines.
- Provided technical advice on product installation and usage to customers.
- Conducted regular price checks to ensure competitive pricing was maintained in store.
- Answered incoming calls from customers promptly and professionally.
- Organized promotional displays throughout the store for maximum visibility.
- Assisted with training new staff members on retail operations processes.
- Operated point of sales and parts lookup computer systems.
- Received, examined and reshelved returned parts.
- Performed complimentary services, battery installation, testing and wiper installations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Opened crates to replenish stocked items in proper aisles.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
Project Coordinator
National Merchandising
Fayetteville, GA
01.2018 - 07.2020
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Managed communication channels between various teams involved in the execution of complex projects.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Provided direction, guidance and support to team members throughout the duration of projects.
Skills
- Team Collaboration
- Training and coaching
- Product Merchandising
- Report Generation
- Purchasing oversight
- Display building
- Coordinating paperwork
- Account updating
- Ordering parts
- Cycle counting
- Customer Service
- Staff Training
- Problem-solving skills
- Suggestive Selling
- Catalog and parts familiarity
- Verbal and written communication
- Proficient in APEX
- Inventory Management
- Returns processing
- Clean Driving Record
Timeline
Retail Parts Professional
Advanced Auto Parts
06.2020 - Current
Project Coordinator
National Merchandising
01.2018 - 07.2020