Ethan Jolly
Sarasota,USA
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of Automobile parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Overview
4
4
years of professional experience
Work History
Retail Parts Professional
Oreilly Auto Parts
01.2025 - 04.2025
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Stocked and managed stock of parts.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Assisted customers in finding appropriate parts promptly.
- Maintained clean and neat parts counter and sales floor.
- Ordered parts from various distributors to fulfill demands.
- Adhered to company guidelines for performance and compliance.
- Maintained extensive understanding of common problems and methods for repair.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Team Lead
Rack Room Shoes Inc.
06.2021 - 09.2024
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
GED -
Luella High School
Locust Grove, GASkills
- Technical aptitude
- Supply chain
- Merchandising strategies
- Store maintenance
- Negotiation
- Returns processing
- Parts installation
- Team collaboration
- Order fulfillment
- Ordering parts
- Inventory management
- Problem-solving skills
- Improving customer satisfaction
Timeline
Retail Parts Professional
Oreilly Auto Parts
01.2025 - 04.2025
Team Lead
Rack Room Shoes Inc.
06.2021 - 09.2024
GED -
Luella High School