Elias Younes
35 Lone Indian Trail, Augusta ,ME
Summary
Organized and dependable professional adept at managing multiple priorities while maintaining a positive attitude. Strong willingness to embrace additional responsibilities to achieve team objectives. Exceptional multitasking abilities, a robust work ethic, and proven skills in teamwork, problem-solving, and organization. Reliable and dedicated team player committed to contributing effectively and resourcefully in any capacity.
Overview
11
11
years of professional experience
Work History
Payroll Software Support Specialist
Tyler Technologies
Yarmouth, ME
03.2024 - Current
- Resolved customer inquiries through efficient troubleshooting and problem-solving techniques.
- Provided training and support for new software implementations to enhance user experience.
- Drove initiatives to streamline workflows, enhancing overall service delivery and customer satisfaction levels.
- Developed and delivered engaging presentations on industry trends and best practices.
- Conducted thorough research on conference topics, ensuring accuracy and relevancy of information shared during presentations.
- Managed high-volume calls, ensuring timely and accurate responses to customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional client support through effective communication and problem-solving strategies.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Security Officer
Maine General Medical Center
Augusta, Maine
11.2021 - 05.2024
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Moved throughout facility and among customers to remain aware of developing security situations.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Parks and Recreation Worker
City Of Augusta
Augusta, Maine
05.2015 - 11.2021
- Planned highly engaging outdoor recreation and environment education programs for on-site and off-site delivery.
- Provided age-appropriate interpretive programs for children enrolled in day camps and nature education programs.
- Coordinated large and small events related to nature topics.
- Assisted with weekly project planning and crew scheduling.
- Managed daily operations of park facilities, ensuring cleanliness and safety standards were upheld.
- Coordinated community events, enhancing public engagement and promoting recreational offerings.
Education
Bachelor of Science - Business Administration And Management
Husson University
Bangor, ME05-2021
Associate of Science - Business Administration
Eastern Maine Community College
Bangor, ME05-2018
Skills
- Customer Service
- Verbal and Written Communication
- Escalation handling
- Teamwork
- Detail-Oriented
- De-escalation Techniques
- Professional Demeanor
- Decision Making
- Relationship Building
- Creative Thinking
- Conflict Resolution
- Coordination and Teamwork
- Time Management
- Problem-solving
Timeline
Payroll Software Support Specialist
Tyler Technologies
03.2024 - Current
Security Officer
Maine General Medical Center
11.2021 - 05.2024
Parks and Recreation Worker
City Of Augusta
05.2015 - 11.2021
Associate of Science - Business Administration
Eastern Maine Community College
Bachelor of Science - Business Administration And Management
Husson University