ELIAZAR CORTEZ
Operations Manager
Fond Du Lac,WI
Summary
Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Executive Team Leader
Target
Fond Du Lac, WI
06.2021 - Current
- Built relationships with team members to encourage willingness to address concerns and issues.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
- Established clear and competitive goals, growth roadmaps and strategic business plans.
Operations Manager
El Patron
Fond Du Lac, WI
04.2019 - Current
- Manage operations for $1.7 million volume business.
- Drive sales in turnaround strategy that included a 12% increase in sales month over month.
- Analyze internal processes and recommending and implementing procedural or policy changes to improve operations, such as supply changes.
- Oversaw, trained and encouraged four shift manager's, promoting culture of efficiency and performance.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Assistant Operations Manager
Walmart
Green Bay, WI
07.2017 - 03.2019
- Provided leadership and oversight for $93m retail operations -.
- Improved logistical KPI's while improving store performance and decreased inventory by 17%.
- Interviewed, Hired, recruited, and coached associates that lead decrease in turnover rate by 65% in area.
- Increased associate engagement by 37 points year over year.
- Achieved decrease in shrink total store from -.59% to -.41% on plan of -.98% saving over $280,000 year over on high risk store.
- Managed logistics process inbound and outbound that encompassed freight flow, replenishment, set/transitions, backroom inventory, to maximize productivity.
- Established and performed processes that led increase in seasonal holiday sales that was number 1 in market of 12 stores.
Assistant Manager
Walgreens Boots Alliance
De Pere, WI
11.2016 - 06.2017
- Manage, motivate, and leverage teams to increase sales, efficiency, and execution.
- Foster fast, fun, and friendly team culture through recognition, communication, and trust, as well as creating diverse and inclusive teams.
- Led guest experience metrics from 14th to 1st in district.
- Facilitate improvement in P&L and Shrinkage control from -8.3% to -0.4% within 4 months.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
HR Business Partner(Multi Site)
Mazatlan
Fond Du Lac, WI
06.2013 - 10.2016
- Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement.
- Collaborated with leadership to assess and improve policies across board.
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
- Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
Education
MBA - Business Administration
University of Arizona Global
Chandler, AZ 11.2021 - Current
Bachelor of Arts - Business Administration & Political Science
University of Wisconsin - Green Bay
Green Bay, WI 09.2013 - 05.2015
Skills
Human Resource Management
Certification
National Registry of Food Safety Professionals, Food Safety Manager. 21375506
Timeline
MBA - Business Administration
University of Arizona Global
11.2021 - Current
Executive Team Leader
Target
06.2021 - Current
Operations Manager
El Patron
04.2019 - Current
Assistant Operations Manager
Walmart
07.2017 - 03.2019
Assistant Manager
Walgreens Boots Alliance
11.2016 - 06.2017
Bachelor of Arts - Business Administration & Political Science
University of Wisconsin - Green Bay
09.2013 - 05.2015
HR Business Partner(Multi Site)
Mazatlan
06.2013 - 10.2016
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