Elic Knight
Youngstown,OH
Summary
Results-driven IT professional with extensive experience in diagnosing hardware and software issues. Skilled in developing standard operating procedures and providing remote assistance, ensuring optimal system performance and user satisfaction.
Overview
33
33
years of professional experience
Work History
IT Technician
Karali North America
Youngstown, OH
02.2023 - Current
- Diagnosed and resolved hardware and software issues for end-users.
- Installed, configured, and maintained network systems and peripherals.
- Provided technical support through remote assistance and on-site visits.
- Conducted regular system updates to enhance security and performance.
- Documented troubleshooting steps and solutions in knowledge base.
- Trained staff on new technologies and software applications effectively.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
IT Support Specialist
Toms King LLC
Youngstown, OH
08.2018 - 02.2023
- Provided technical support for hardware and software issues, ensuring minimal downtime for end-users.
- Facilitated training sessions for staff on new systems and applications, enhancing overall team productivity.
- Diagnosed and resolved network connectivity problems, improving system reliability and user satisfaction.
- Collaborated with cross-functional teams to implement IT projects, streamlining processes and reducing response times.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Developed and implemented preventive maintenance procedures.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed knowledge base articles for common issues, promoting self-service solutions among users.
Lead Technician
Gecko Communications
Dallas, TX
01.1993 - 08.2018
- Led installation and maintenance of communication systems, ensuring optimal performance and reliability.
- Supervised technical teams, fostering collaboration to enhance project outcomes and efficiency.
- Developed training programs for new technicians, improving onboarding processes and skill development.
- Implemented process improvements that reduced downtime and increased overall system productivity.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Tested components and systems to evaluate performance and identify concerns.
Education
High School Diploma -
Newman Smith High School
Carrollton, TX01-1989
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- Network maintenance
- Wireless networking
- User training
- Peripheral maintenance
- Disaster recovery
- Technical troubleshooting
- Troubleshooting network issues
- Hardware diagnostics
- Device installation
- LAN/WAN
Timeline
IT Technician
Karali North America
02.2023 - Current
IT Support Specialist
Toms King LLC
08.2018 - 02.2023
Lead Technician
Gecko Communications
01.1993 - 08.2018
High School Diploma -
Newman Smith High School
US army
Instructor at various specialty schools including West Point