Elice Harrison
Marshall
Summary
Detail-oriented professional with over 25 years of experience in driving and customer service. Known for excellent communication, consistently improving operational efficiency and client satisfaction. Safety-focused individual possessing outstanding driving record. Proactive, reliable, and dedicated to cost-effective practices in the work place. Excellent record of punctuality and work ethic. Vast experience with money management such as keeping cash drawer balanced and making nightly deposits.
Overview
22
22
years of professional experience
Work History
Driver
Door Dash
01.2010 - Current
- Operated various vehicles safely and efficiently to transport goods and clients.
- Adhered to all traffic laws and safety regulations, ensuring compliance at all times.
- Conducted routine vehicle inspections and maintained cleanliness for optimal performance.
- Managed delivery schedules effectively to meet customer expectations consistently.
- Provided excellent customer service, enhancing client satisfaction through professional interactions.
- Developed streamlined processes that improved delivery efficiency and reduced delays.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Deputy Clerk
Harrison County Tax Office
03.2022 - 08.2025
- Processed property tax payments and maintained accurate financial records.
- Assisted in the preparation of tax assessments and related documentation.
- Responded to taxpayer inquiries, providing clear information regarding accounts.
- Coordinated with team members to streamline office operations and improve efficiency.
- Resolved taxpayer inquiries efficiently, ensuring compliance with regulations.
- Educated taxpayers on payment options and statutory deadlines to improve compliance rates.
- Coordinated with dealership staff to expedite title transfers and resolve discrepancies.
- Ensured timely issuance of titles, enhancing customer satisfaction through effective communication.
- Trained new employees on title processing procedures and company policies to ensure consistency.
- Reviewed documentation for completeness, reducing errors in title submissions by implementing checklist protocols.
- Developed streamlined workflows for processing titles, improving overall operational efficiency.
- Collaborated with state agencies to address title-related inquiries, fostering positive relationships for future transactions.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
Sales Manager
Big Lots
02.2019 - 03.2022
- Developed and implemented sales strategies to increase store revenue and customer engagement.
- Led a team of sales associates, providing training and mentorship to enhance performance.
- Analyzed sales data to identify trends, optimize inventory levels, and improve product placement.
- Executed promotional events and marketing initiatives to drive foot traffic and boost sales figures.
- Streamlined operational processes, improving efficiency in inventory management and stock replenishment procedures.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Conducted regular audits of cash drawers to maintain accountability and security.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Monitored stock levels, ensuring timely replenishment of items during peak hours.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Provided exceptional customer service, addressing inquiries and resolving complaints promptly.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Developed strategies for upselling products, contributing to increased sales revenue.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Delivery Driver
Dominoes Pizza
01.2004 - 01.2019
- Delivered packages efficiently to designated locations, ensuring on-time arrivals.
- Maintained accurate records of deliveries and routes using GPS tracking systems.
- Inspected vehicles for safety compliance and performed routine maintenance checks.
- Communicated effectively with customers to resolve delivery issues promptly.
- Trained new drivers on best practices for route optimization and customer service.
- Implemented improvements in delivery processes, enhancing overall efficiency by refining routes.
Education
High School Diploma -
Pine Tree High
Longview, TXSkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- City and non-city driving
- Safety protocols
- Safety management
- Accident prevention
- Schedule management
- Heavy lifting
- Order picking and processing
- Customer rapport
- Strategic planning
- Attention to detail
- Friendly and outgoing
- Map reading
- Physical stamina
Timeline
Deputy Clerk
Harrison County Tax Office
03.2022 - 08.2025
Sales Manager
Big Lots
02.2019 - 03.2022
Driver
Door Dash
01.2010 - Current
Delivery Driver
Dominoes Pizza
01.2004 - 01.2019
High School Diploma -
Pine Tree High