Elicia Neal
Memphis,TN
Summary
Experienced administrative professional prepared for success in referral management roles. Excel in streamlining processes, ensuring accurate documentation, and maintaining strong communication channels. Focused on team collaboration, adapting to changing needs, and driving effective results. Skilled in data entry, patient coordination, and problem-solving with reliable and flexible approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Referral Management Clerk/ Surgery Coordinator
Regional One Health
02.2024 - Current
- Conducted research on relevant state regulations pertaining to the authorization process for different types of services and procedures.
- Responded promptly and professionally to inquiries from patients, families and healthcare professionals regarding statuses of pending referrals.
- Performed regular audits on all referrals received to ensure accuracy and compliance with established protocols.
- Monitored progress of each referred case ensuring that it is completed within the specified time frame.
- Provided customer service support via phone or email to patients requiring assistance with their referrals or follow-up appointments.
- Assisted with data entry tasks related to the processing of new referrals or updating existing ones as needed.
- Researched payer policies relating to specific covered services and kept abreast of changes in these policies.
- Maintained up-to-date records of all referral activities, including patient demographics, insurance verification and scheduling information.
Surgery Scheduler
MMG Vascular & Endovascular Surgery
06.2022 - 02.2024
- Accurately obtains scheduling information including procedure, type of anesthesia, length of stay, and patient demographics.
- Promptly schedules surgical procedures while observing block times.
- Verifies availability of date, time, and anesthesia for scheduled surgical procedures.
- Provides the patient with prep and other appointment instructions.
- Enters surgery information onto the physician's calendar.
- Notifies patient of physician order, pre-authorization and other clearance requirements.
Medical Office Assistant
Motley Internal Medicine
01.2015 - 06.2022
- Prepare orders for DME, and Home Health Agencies.
- Record hospital fee tickets, and scan them into the system.
- Provide front office support, by answering multi-line phones in a professional and courteous manor.
- Payment Posting.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
Medical Office Assistant
UT Medical Group Department of Ophthalmology
01.2013 - 01.2015
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, or medical records.
- Compile and record medical charts.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
Unit Coordinator
Lebonheur Children's Hospital
01.2009 - 01.2013
- Contact medical facilities or departments to schedule patients for tests or admission.
- Keep a current record of staff members' whereabouts and availability.
- Assisted in the development of unit policies and procedures.
- Maintained accurate records and documentation for all patients in the unit.
- Provided support and guidance to nursing staff on patient care issues.
Property Manager
Marquis Gardens
01.2006 - 12.2008
- Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
- Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Education
Bachelor of Science - Health Administration
University of Phoenix
AZBachelor of Science - Health Administration
University of Memphis
TNSkills
- Schedule Coordination
- EMR Updating
- Pre-Authorization Management
- Medical Terminology
- Medical Coding
- Analytical thinking
- Quality assurance
- Problem-solving abilities
- Resourcefulness
- Effective communication
- Appointment scheduling
- Data entry proficiency
- Insurance verification
Certification
BLS, American Heart Association, 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Referral Management Clerk/ Surgery Coordinator
Regional One Health
02.2024 - Current
Surgery Scheduler
MMG Vascular & Endovascular Surgery
06.2022 - 02.2024
Medical Office Assistant
Motley Internal Medicine
01.2015 - 06.2022
Medical Office Assistant
UT Medical Group Department of Ophthalmology
01.2013 - 01.2015
Unit Coordinator
Lebonheur Children's Hospital
01.2009 - 01.2013
Property Manager
Marquis Gardens
01.2006 - 12.2008
Bachelor of Science - Health Administration
University of Phoenix
Bachelor of Science - Health Administration
University of Memphis