Elicia Smith
Summary
Dynamic professional with a proven track record at Cato Fashions, Enhancing customer satisfaction and streamlining operations. Skilled in money handling and Critical thinking, I excel in high-pressure environments, Driving team motivation and operational efficiency. Expert in leveraging customer relations and marketing skills to boost sales and foster professional relationships. Over 32 years in Customer service experience, As well as over 15 years in Dispatching experience. Thrives in a clerical environment with room to grow. Looking for not only a job, But a everlasting career.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Cato Fashions
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Dispatcher
Howard's Wrecker Service
08.2023 - 11.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
BDC Sales Representative
Stone Canyon Cabins
07.2019 - 02.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Dispatcher
Victory Cab
03.2000 - 12.2013
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with customers, rand drivers to increase trust, reliability and rapport.
- Maintained updated and detailed records of calls in physical and electronic database.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Education
High School Diploma -
East Paulding High School
Dallas, GA06.1994
Skills
- Money Handling
- Customer Relations
- Team motivation
- Exceptional Microsoft Word Experience
- Multi-Line Phone Service
- Clerical Experience
- Advanced Typing Skills
- Data Entry
- Route Planning
- Time Management Skills
- Critical Thinking
- Marketing
Timeline
Assistant Manager
Cato Fashions
05.2024 - Current
Dispatcher
Howard's Wrecker Service
08.2023 - 11.2023
BDC Sales Representative
Stone Canyon Cabins
07.2019 - 02.2020
Dispatcher
Victory Cab
03.2000 - 12.2013
High School Diploma -
East Paulding High School
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