Elida Loredo
Harlingen ,TX
Summary
Dynamic Customer Service Representative with a proven track record at ACT Advance Call Center Technology, excelling in problem-solving and critical thinking. Delivered exceptional support, enhancing client satisfaction and team collaboration. Proficient in data entry and active listening, consistently achieving project milestones and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ACT Advance Call Center Technology
Harlingen, TX
10.2021 - 04.2026
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
- Assisted in daily operations to support team objectives. Helped maintain a clean and organized workspace. Contributed to team projects by completing assigned tasks efficiently.
- Managed communication through phone interactions to ensure effective information exchange.
- Managed email communications to ensure timely responses and effective information dissemination.
- Assisted teams in completing projects on schedule and within budget. Supported project management efforts by coordinating tasks and resources. Contributed to team success through effective communication and collaboration.
- Assisted customers in resolving issues in high-volume call center settings. Supported team members in addressing escalated customer concerns. Provided quality customer support with a focus on satisfaction and efficiency.
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve workflow efficiency.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in implementing technology solutions to enhance operational efficiency. Supported team members in achieving project milestones. Contributed to maintaining a collaborative work environment.
- Assisted in project coordination from October 2021 to April 2026. Supported team members in achieving project milestones. Contributed to maintaining project timelines and deliverables.
- Managed high-volume inbound and outbound customer call operations.
- Addressed customer concerns and escalated issues to ensure timely resolution.
- Delivered professional and empathetic customer support to enhance client satisfaction.
- Oversaw maintenance of accurate customer records and timely updates of account information.
- Utilized Microsoft Teams, Outlook, and Excel to facilitate effective communication and documentation processes.
- Adhered to company policies to uphold service quality standards.
- Resolved challenging customer situations with professionalism and tact.
- Assisted in organizing team meetings to ensure project milestones were met. Supported colleagues in troubleshooting technical issues to maintain workflow efficiency. Contributed to the preparation of reports for management review.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in managing conflict resolution and communication strategies. Supported teams in navigating escalation and de-escalation processes. Facilitated discussions to promote understanding and collaboration.
- Demonstrated exceptional communication abilities to facilitate effective collaboration.
- Facilitated resolution of conflicts through effective communication and negotiation strategies.
- Executed multitasking strategies to efficiently manage high-volume environments.
- Assisted teams in utilizing Microsoft Teams for effective communication and collaboration. Supported scheduling and organization of meetings through Outlook. Aided in data management and analysis using Excel.
- Assisted teams in identifying solutions to challenges. Supported critical analysis of problems to enhance decision-making. Collaborated with peers to develop effective strategies for issue resolution.
- Optimized scheduling and prioritization of tasks to enhance productivity.
- Facilitated effective team collaboration to enhance project outcomes.
- Demonstrated meticulous attention to detail in all tasks and projects.
- Supported teams in maintaining high standards of reliability and professionalism. Assisted in fostering a collaborative environment to enhance team performance. Contributed to project success through consistent communication and accountability.
- Facilitated communication and collaboration in both English and Spanish languages.
Education
High School Diploma -
Excel High School
09.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
ACT Advance Call Center Technology
10.2021 - 04.2026
High School Diploma -
Excel High School