Elida Solis
Houston,TX
Summary
Dedicated Customer Service Representative with a strong track record in fostering client relationships and enhancing customer satisfaction. Proven ability to collaborate effectively within teams and drive company success. Passionate about building partnerships and contributing to business growth through exceptional service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Navient
Remote
08.2022 - 04.2023
- Handled high volume of customer calls, emails, and live chats to resolve inquiries efficiently.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Conducted follow-ups with customers on resolved issues to ensure satisfaction and uphold service standards.
- Managed customer accounts, ensuring accurate information and updates.
- Partnered with team members to streamline service response times and enhance overall customer experience.
Front Desk Receptionist
Texas Eye Center
Houston, USA
09.2021 - 08.2022
- Answered high volume of telephone calls, providing office information, addressing inquiries, and directing calls to appropriate staff.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information, ensuring efficient processing for patient appointments.
- Maintained comprehensive knowledge of medical terminology to enhance understanding of procedures and improve communication.
- Complied with HIPAA guidelines and regulations for confidential patient data.
Front Desk Receptionist
Houston Eye Professionals
Houston, USA
01.2021 - 09.2021
- Greeted guests at front desk, fostering positive interactions while managing efficient check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Coordinated patient scheduling, check-in, check-out, and billing payments, ensuring seamless office operations.
- Operated multi-line phone system to efficiently manage incoming calls and greet patients warmly.
- Helped patients complete any necessary medical forms and documentation.
- Resolved customer issues promptly, escalating to supervisor to maintain service quality.
Education
Associate of Science - Psychology
Houston Community College
Houston, TX05-2027
Skills
- Complaint resolution
- Customer relationship management
- Multi-channel support
- Billing support
- Data entry
- Scheduling management
- Microsoft Office proficiency
- Product expertise
Personal Information
Citizenship: U.S. Citizen
Timeline
Customer Service Representative
Navient
08.2022 - 04.2023
Front Desk Receptionist
Texas Eye Center
09.2021 - 08.2022
Front Desk Receptionist
Houston Eye Professionals
01.2021 - 09.2021
Associate of Science - Psychology
Houston Community College