Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Elida Urguilla Alcaraz

North Las Vegas,NV

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Patient Service Representative

Box Canyon Surgery Center
08.2022 - 04.2023
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Built and maintained positive working relationships with patients and staff.
  • Assisted patients in filling out check-in and payment paperwork.
  • Handled customer service inquiries in person, via telephone and through email.

Front Desk Receptionist

Best Wetsern Plus Las Vegas South Hemderson
06.2016 - 02.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Dispatcher

Get Fresh Produce
05.2019 - 04.2020
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 12 fleet vehicles.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

Lead Banquet Pantry Chef

Tuscany Suites And Casino
09.2014 - 07.2016
  • Utilized culinary techniques to create visually appealing dishes.
  • Coordinated with team members to prepare orders on time.
  • Set up and broke down kitchen for service.
  • Disciplined and dedicated to meeting high-quality standards.
  • Evaluated food products to verify freshness and quality.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Education

High School Diploma -

Sunrise Mountain High School
Las Vegas, NV
07.2013

Skills

  • System Verification
  • Document Filing
  • Customer Service
  • HIPAA Compliance
  • Payment Calculation
  • Reminder Calls
  • Call Transfers
  • Receiving Support
  • Team Development
  • Multi-Line Phone Talent

Languages

Spanish
Native or Bilingual

Timeline

Patient Service Representative

Box Canyon Surgery Center
08.2022 - 04.2023

Dispatcher

Get Fresh Produce
05.2019 - 04.2020

Front Desk Receptionist

Best Wetsern Plus Las Vegas South Hemderson
06.2016 - 02.2021

Lead Banquet Pantry Chef

Tuscany Suites And Casino
09.2014 - 07.2016

High School Diploma -

Sunrise Mountain High School

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Elida Urguilla Alcaraz