Eliecer Galvez

• Managed customer inquiries and resolved issues efficiently, enhancing overall client satisfaction.
• leads and monitors a support team to ensure high-quality service, resolve escalated complaints, and meet performance metrics
• Oversaw management processes.
• Trained new agents on company policies and operational procedures to improve team performance.
• Mentors, motivates, and trains staff, handles scheduling, and conducts performance evaluations.

Oversee opening and closing procedures Ensure cleanliness and organization of the restaurant Monitor food quality and presentation Make sure health and safety regulations are followed Handle customer complaints and resolve issues professionally Hire, train, and supervise employees Create staff schedules Monitor employee performance Motivate and lead the team Enforce company policies and standards Conduct performance evaluation Inventory and purchasing

Set daily, weekly, and monthly sales targets Track sales metrics and KPIs Analyze sales reports Develop strategies to increase revenue Ensure goals and quotas are achieved Provide coaching, training and ongoing support

s a storekeeper:

• Receive, inspect, and verify incoming aircraft parts and materials

• Ensure all parts have proper documentation (certificates, traceability, airworthiness tags)

• Store materials according to aviation safety and regulatory standards

• Maintain accurate inventory records in the system • Monitor stock levels and report shortages

• Issue parts to maintenance personnel as required

• Perform regular inventory audits and cycle counts

• Ensure proper handling of hazardous materials

As a PS supervisor:

Supervise check-in, boarding, and gate operations

• Lead and coordinate passenger service agents

• Ensure compliance with airline policies and aviation regulations

• Handle passenger complaints and special service requests

• Monitor on-time performance and operational efficiency • Assist with irregular operations (delays, cancellations, rebooking)

• Ensure proper handling of VIP, unaccompanied minors, and passengers with special needs

• Coordinate with ramp, operations, and cabin crew teams • Prepare operational reports.

As a purchasing agent:

• Source aircraft parts and technical equipment

• Request and evaluate supplier quotations • Negotiate prices and delivery terms

• Ensure parts meet regulatory requirements (FAA/EASA certification)

• Verify documentation and airworthiness certificates • Coordinate with maintenance and engineering departments

• Monitor supplier performance and lead times • Maintain purchasing records and contracts • Ensure cost control and budget compliance