Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Eliesse V. Berry

Lancaster,New York

Summary

Seasoned Billing & Receivables Manager with a proven track record at Cintas, adept in SAP and Six Sigma methodologies. Excelled in enhancing operational efficiencies, achieving a 2.02% reduction in bad debt, and leading high-performing teams. Skilled in financial analysis and employee development, consistently surpassing KPIs through strategic initiative management.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Billing & Receivables Manager

Cintas
Lancaster, USA
02.2023 - Current
  • Remotely manage two Cintas Groups, 19 locations, including 8 A/R Supervisors, 8 A/R Team Leads, and 70 A/R Partners
  • Create and execute standard operating procedures to provide standardization for Cintas A/R Shared Services division creating efficiencies and decreasing outstanding bad debt
  • Provide daily/weekly/monthly reporting for Cintas Executive team to inform of trends and projections of receivables
  • Implement partner improvement performance matrix to provide attainable goals to meet/exceed KPI expectations

Account Receivable Supervisor

Cintas
Lancaster, USA
09.2022 - 02.2023
  • Remotely manage 9 locations within the East Central Group, including 15 A/R Representative, 1 Billing Specialist, and 1 A/R Team Lead
  • Manage Account Receivable Pod with over $22 million of location’s monthly receivables, over $264 million annually
  • Decreased A/R Pod bad debt expense by 2.02% within 1 month of management
  • Ranked 1st amongst A/R Supervisor for achieving KPI’s and leading the largest A/R team within Cintas Corporation

Advanced Manager/Office Manager

Cintas
Lancaster, USA
11.2017 - 09.2022
  • Manage Account Receivable Department with over $512k of location’s weekly receivables, over $26 million annually
  • Transitioned and integrated an acquisition with Alden, NY increasing location volume by $86k and 900 additional customers
  • Implemented and conducted SAP system changeover highlighting Lancaster as a training benchmark for Canadian and acquisition locations
  • Direct, train, and develop Accounts Receivable, Accounts Payable, Customer Service, and Manager Trainee Partners within the Cintas, Lancaster location
  • Member of the East Central Group Corporate Accounting Mock Audit Team supporting 15 locations to ensure compliance with corporate policies
  • Exceeded corporate expectations resulting in location milestones in Fiscal Year 2022: Ranked first in East Central Group for Office SAP Flash Report with a 96%, Second overall top-ranking score nationally for Corporate Accounting Audit with a 98%, AR 4.74%, Location Bad Debt .32% with approximately $75k income in May 2022

Area Manager

American Campus Communities
Amherst, USA
01.2015 - 10.2017
  • Directly supervising operations of a $50 million community with operational oversight of other market properties, totaling to 2,000 beds
  • Successfully market product to reach and maintain the goal of 100% occupancy
  • Coordinate and implement strategic cost saving opportunities to improve the overall NOI of each property
  • Hiring, supervising, and developing 50 staff members in our Leasing/Marketing and Maintenance departments
  • Trained, developed, and mentored General Managers for operational success within ACC
  • Oversaw corporate acquisitions and property transitions to ACC standard

General Manager

American Campus Communities
Amherst, USA
09.2011 - 01.2015
  • Direct day to day operations of 500+ bed of a multi-million dollar, highly amenitized housing complex
  • Implement leasing and marketing strategies to reach and maintain 100% occupancy
  • Exceeded NOI goals and reduced outstanding accounts receivable by taking strict control over the operational budget and overseeing a stringent resident collections policy
  • Exceeded revenue expectations by over $20,000 in a six-month period
  • Increased operational efficiency and productivity by implementing streamlined systems and procedures
  • Planned, coordinated, and implemented successful annual turnover process
  • Acted as a leasing and training specialist providing sales, customer service, and fair housing training to staff members at numerous properties in the American Campus portfolio

Area Leasing and Marketing Manager

American Campus Communities
Amherst, USA
11.2009 - 09.2011
  • Oversaw the leasing and marketing effort of multiple student housing complexes totaling over 1,300+ beds
  • Developed and implemented strategic marketing efforts that increased leasing velocity while controlling marketing expenses
  • Networked with local organizations within the Buffalo area to assist in the marketing efforts
  • Direct Supervisor to property Leasing Managers

Education

Bachelor of Science - Sociology

The State University of New York at Buffalo
Amherst, New York
05.2007

Skills

  • Employee/Team Development and Training
  • Proficient in SAP
  • Six Sigma Certification - Green Belt
  • Project and Initiative Management
  • Accounts receivable management
  • Operations Management
  • Debt management
  • Financial analysis and reporting
  • Asset Management

Certification

Six Sigma - Green Belt, 04/01/19

References

  • Paul Celenza, CVS Health Corporation, (914) 589-9368, Senior Analyst, Paul.Celenza@CVSHealth.com
  • Maureen Newell, Goldberg Segalla, (716) 982-9997, Director of Billing Operations, MNewell@goldbergsegalla.com
  • Kathleen Rhoads, Cintas Corporation, (518) 429-8379, Catalog Manager, KathleenCRhoads@gmail.com

Timeline

Billing & Receivables Manager

Cintas
02.2023 - Current

Account Receivable Supervisor

Cintas
09.2022 - 02.2023

Advanced Manager/Office Manager

Cintas
11.2017 - 09.2022

Area Manager

American Campus Communities
01.2015 - 10.2017

General Manager

American Campus Communities
09.2011 - 01.2015

Area Leasing and Marketing Manager

American Campus Communities
11.2009 - 09.2011

Bachelor of Science - Sociology

The State University of New York at Buffalo

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Eliesse V. Berry