Eliezer Israel
Kalamazoo,MI
Summary
Almost 3 Yrs experience writer that has room for growth and advancement while also being comfortable to learn and listen to the environment in focus. Team Player with asset credentials.
Overview
2
2
years of professional experience
Work History
Service Advisor
Zeigler Honda
Kalamazoo, MI
05.2022 - 09.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Maintained 90% CSI standards needed for accurately assessing customer relations.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
Chrysler Service Advisor
Zeigler Automotive Group
Kalamazoo, MI
11.2022 - 11.2023
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Promptly responded to customer inquiries via phone, email or in person.
- Participated in ongoing training activities related to automotive technology advancements.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Followed up with existing customers regarding past services performed on their vehicles.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
Lot Porter
Zeigler Automotive Group
Kalamazoo, MI
05.2022 - 11.2022
- Maintained lot cleanliness by sweeping, picking up trash, and removing debris.
- Inspected vehicles for damage, completed paperwork, and reported any issues to the supervisor.
- Assisted in maintaining an accurate inventory of cars on the lot.
- Organized car keys and kept them secure at all times.
- Operated motor vehicles as needed to move cars around the lot or transport customers.
- Performed routine maintenance such as checking tire pressure, oil levels, and fluids.
- Cleaned interiors of returned vehicles using appropriate cleaning supplies and equipment.
- Performed inspections of incoming vehicles to ensure they met company standards prior to being placed on the lot for sale.
- Communicated effectively with sales staff about availability of certain models or colors.
- Assisted in organizing special events held at the dealership such as test drives or promotions.
- Coordinated with other departments within the dealership when necessary.
- Maintained inventory of necessary supplies.
- Upheld business standards by maintaining property's cleanliness and appearance.
- Transported and positioned items to maintain lot safety and organization.
Education
High School Diploma -
Kalamazoo Central
Kalamazoo, MI06-2000
Skills
- Cost Estimation
- Clerical Support
- Price Quoting
- Quality Control
- Data Entry
- Technical Support
- Problem Solving
- Customer Service
- Service Recommendations
- Computer Skills
- Documentation And Reporting
Accomplishments
- 16 Awards for customer and team support from previous employer
- 2022 employee of the month diamond plaque
Timeline
Chrysler Service Advisor
Zeigler Automotive Group
11.2022 - 11.2023
Service Advisor
Zeigler Honda
05.2022 - 09.2024
Lot Porter
Zeigler Automotive Group
05.2022 - 11.2022
High School Diploma -
Kalamazoo Central
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