Summary
Overview
Work History
Education
Skills
Additional Information
Class Rank
Extracurricular Activities
Timeline
Generic

ELIJAH AKINWALE

Chicago,Il

Summary

Authorized to work in the US for any employer. Friendly and polished worker who brings proven experience in fast and difficult environments. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Overview

7
7
years of professional experience

Work History

Night Auditor

Hyatt
02.2024 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Daily check-in of over 100 guests.
  • 20% more guest membership enrollment then coworkers.

Front Desk Associate

Carleton of oak park
06.2020 - 08.2023
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Maintained cleanliness and organization of front desk area
  • Used internal software to process reservations, check-ins and check-outs
  • Oversaw fast-paced front desk operations and guests' needs at busy facility
  • Took reservations over phone, in person and via computer for guests and provided confirmation information
  • Collected room deposits, fees and payments
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Sales Associate

Road Runner
01.2018 - 06.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Provided positive first impressions to welcome existing, new and potential customers
  • Helped customers locate products and checked store system for merchandise at other sites
  • Answered customer questions regarding sizing, accessories and proper care for merchandise
  • Solved customer challenges by offering relevant products and services.
  • Inventory suggestions to over 20 guests per day.

Crew Member/ Assistant Manager

Chipotle Mexican Grill
05.2018 - 02.2020
  • Ran the cash register
  • Responsible for answering the phone
  • Worked well in a fast-paced, high pressure environment
  • Greeted and served customers
  • Maintained a positive relationship with coworkers
  • Took cash and credit card payments
  • Assisted other team members to achieve goals
  • Prepared products following restaurant, health, and safety standards and procedures
  • Supervised food preparation stations to observe hygiene and quality of food served to customers
  • Settled crew member disputes by addressing problems quickly and providing successful mediation
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Served over 50 customers daily on the line.

Crew Team Member

Soul Vegetarian
03.2017 - 10.2018
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dish-washing
  • Checked and restocked utensils and condiments in appropriate locations for guests
  • Cleared trays and removed trash from tables before sanitizing surfaces
  • Recorded orders by answering customer questions and entering requests in system
  • Worked well with teammates and accepted coaching from management team
  • Became familiar with products to answer questions and make suggestions.

Education

Associate of General Studies -

Malcolm X College
Chicago, IL
09.2026

High school diploma -

Noble Comer
Chicago, IL
07.2020

Skills

  • Cash Handling
  • Serving Experience
  • Food Safety
  • Hospitality
  • Hotel experience
  • Clerical experience
  • Leadership
  • Food Handler Cert
  • Influencing and negotiating with customers

Additional Information

GPA: 3.7

Class Rank

Ranked in Top 25% of class

Extracurricular Activities

Wrestling

Timeline

Night Auditor

Hyatt
02.2024 - Current

Front Desk Associate

Carleton of oak park
06.2020 - 08.2023

Crew Member/ Assistant Manager

Chipotle Mexican Grill
05.2018 - 02.2020

Sales Associate

Road Runner
01.2018 - 06.2020

Crew Team Member

Soul Vegetarian
03.2017 - 10.2018

Associate of General Studies -

Malcolm X College

High school diploma -

Noble Comer

Similar Profiles

CREATE PROFILE
ELIJAH AKINWALE