Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Elijah Ball

Peoria,AZ

Summary

Dedicated and compassionate professional with extensive experience in customer-facing roles, bringing strong communication, problem-solving, and multitasking skills to healthcare settings. Proven ability to build rapport with diverse individuals, resolve concerns efficiently, and maintain a calm and professional demeanor in fast-paced environments. Experienced in handling sensitive information, performing administrative duties, and maintaining a clean, organized workspace. Eager to transition customer service expertise into a patient-focused role, contributing to high-quality care and support. Adaptable Lead Sales Associate eagerly anticipating new challenges and opportunities for growth and contributions with dynamic sales team. Driven to go above and beyond to exceed team and corporate sales goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Sales Associate

Dicks Sporting Goods Distribution Center
09.2022 - 06.2025
  • Delivered exceptional customer service by identifying and addressing individual customer needs
  • Handled customer inquiries, resolved complaints, and supported issue escalation when necessary, ensuring a positive customer experience.
  • Resolved customer complaints efficiently,while maintaining company standards of quality and service.
  • Participated in team meetings to discuss customer feedback, promotions, and service improvements, demonstrating strong collaboration and communication skills.
  • Maintained up-to-date knowledge of policies and procedures, ensuring compliance with company standards and effectively managing returns and exchanges.
  • Built a repeat customer base by driving excellent loyalty programs and data capture.

Team Lead Sales Associate

Ross Dress for Less
08.2021 - 09.2022
  • Collaborated with coworkers to meet sales goals and improve operational efficiency, demonstrating strong teamwork and communication skills.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Performed cashier duties, accurately processing payments and maintaining financial records.
  • Assisted with store organization, creating a safe and welcoming environment for both customers and team members.

Education

High School Diploma -

Mountain Ridge High School
05-2020

Some College (No Degree) - Nursing

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Skills

  • Customer service
  • Data entry
  • Compassionate caregiver
  • Complaint resolution
  • Adaptability
  • Flexible schedule
  • Team collaboration
  • Medical terminology knowledge

Certification

  • Medical assistant certification
  • CPR certified

Timeline

Lead Sales Associate

Dicks Sporting Goods Distribution Center
09.2022 - 06.2025

Team Lead Sales Associate

Ross Dress for Less
08.2021 - 09.2022

High School Diploma -

Mountain Ridge High School

Some College (No Degree) - Nursing

Maricopa Community Colleges, Mesa Community College

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Elijah Ball