elijah benson
houston
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Perrys Steakhouse & Grille. Proven ability to enhance guest engagement and satisfaction through effective communication and menu memorization. Recognized for consistently exceeding sales targets while fostering a welcoming atmosphere for patrons.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server
Perrys Steakhouse & Grille
06.2022 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Coordinated with kitchen staff to streamline order delivery and enhance service efficiency.
- Trained new servers on menu knowledge, table service techniques, and restaurant protocols.
- Managed multiple tables while maintaining attention to detail and guest satisfaction levels.
- Resolved customer complaints promptly, fostering a welcoming atmosphere for patrons.
- Implemented upselling techniques to increase beverage and dessert sales during service shifts.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Masraff's
04.2021 - 06.2022
- Developed strong relationships with regular patrons, fostering a welcoming environment for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Loch Bar
07.2019 - 02.2021
- Delivered exemplary customer service in high-volume dining environment.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Server/Cocktail Bartender
Pappadeaux
02.2016 - 07.2019
- Delivered exceptional customer service in high-volume dining environment.
- Trained new servers on menu items, service standards, and restaurant procedures.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
No Degree - Business Administration
Texas Southern University
Houston, TX05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Menu memorization
- Safe food handling
- Order accuracy
- Table setting knowledge
- Food and beverage pairings
- Guest engagement
Timeline
Server
Perrys Steakhouse & Grille
06.2022 - Current
Server
Masraff's
04.2021 - 06.2022
Server
Loch Bar
07.2019 - 02.2021
Server/Cocktail Bartender
Pappadeaux
02.2016 - 07.2019
No Degree - Business Administration
Texas Southern University