elijah blackwood
Charlotte,NC
Overview
7
7
years of professional experience
Work History
Night Audit
Courtyard Marriott
Fort Lauderdale, United States
01.2024 - 02.2025
- Prepared comprehensive audit reports that detailed the results of the audit and identified potential risks
- Processed financial transactions and maintained accurate records, resulting in the successful completion of the company's annual audit
- Assisted with the preparation of daily reports and maintained accurate records of customer stays
- Handled cash and credit card transactions in accordance with company policies and procedures
- Maintained a neat and organized front desk area to ensure a professional appearance
- Greeted guests in a friendly, professional manner and provided prompt, efficient service to ensure a positive customer experience
Night Audit / Front Desk Agent
Laquita
Pompano Beach, United States
06.2023 - 01.2024
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
- Maintained a neat and organized front desk area to ensure a professional appearance
- Ensured a professional and welcoming environment for customers
Night Auditor
Sea Club Resort
Fort Lauderdale, FL
09.2021 - 06.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Housekeeper
Sea Club Resort
Fort Lauderdale, FL
03.2020 - 09.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Front Desk Agent
Sea Club Resort
Fort Lauderdale Beach, United States
02.2020 - 09.2021
- Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards
- Managed the front desk area and ensured a professional and welcoming environment for customers
- Adhered to customer service standards and corporate policies to ensure customer satisfaction
- Handled customer inquiries with empathy and professionalism
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Security
Sea Club Resort
Fort Lauderdale, United States
10.2019 - 02.2020
- Ensured the security of passengers and cargo by following the established security protocols
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Sales Associate
Surf Styles
Fort Lauderdale, FL
01.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Bagger/cashier
Winn Dixie
Fort Lauderdale, FL
06.2018 - 08.2018
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
high school diploma -
fort lauderdale high school
Fort Lauderdale03.2021
Skills
- Time Management
- Ability to Work Under Pressure
- Problem Solving
- Communication
- Critical Thinking
Timeline
Night Audit
Courtyard Marriott
01.2024 - 02.2025
Night Audit / Front Desk Agent
Laquita
06.2023 - 01.2024
Night Auditor
Sea Club Resort
09.2021 - 06.2023
Housekeeper
Sea Club Resort
03.2020 - 09.2021
Front Desk Agent
Sea Club Resort
02.2020 - 09.2021
Security
Sea Club Resort
10.2019 - 02.2020
Sales Associate
Surf Styles
01.2019 - 11.2019
Bagger/cashier
Winn Dixie
06.2018 - 08.2018
high school diploma -
fort lauderdale high school