Summary
Overview
Work History
Education
Skills
Timeline
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Elijah Christian

Miami,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining service operations at ENTEK, leveraging expertise in complaint resolution and team development. Skilled in employing critical thinking and sales expertise to exceed targets, achieving a significant increase in customer loyalty and retention. Demonstrates strong project management abilities and a commitment to excellence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

ENTEK
04.2023 - 08.2023
  • Responded to customer requests for products, services, and company information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Food Service

Firehouse Subs
01.2022 - 06.2023
  • Sanitized and cleaned counters, shelves, floors and food service equipment.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Cleaned and sanitized equipment used for service or stocking food service products.
  • Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw training of more than several team members.
  • Reviewed and approved employee schedules and timesheets.

Banker

USAA
07.2022 - 04.2023
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Opened, closed, and updated accounts for customers.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Balanced teller drawers and ATM cash.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Educated customers on features and benefits of banking products and services.
  • Generated reports and analysis of customer data to identify trends and potential business opportunities.
  • Built and maintained portfolio of loans to meet established goals and objectives.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.

Cashier

Red Dragon Smoke Shop
10.2022 - 03.2023
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Upsold additional products and services to increase revenue.
  • Greeted customers entering store and responded promptly to customer needs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Food Prep

Cheesecake Factory Inc
02.2019 - 11.2021
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Assisted food prep and assembly on line and served several customers per day.
  • Greeted customers and prepared and served food and drinks according to restaurant standards.

Sales Representative

Hudson News Orlando International Airport
01.2020 - 10.2021
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.

Education

High School Diploma -

Winter Park High School
Winter Park, FL
2018

Skills

  • Complaint resolution
  • Data Entry
  • Product Knowledge
  • Paperwork Processing
  • Data Collection
  • Call Management
  • Account updating
  • Scheduling
  • Appointment Scheduling
  • Staff Training
  • Computer Proficiency
  • Order Processing
  • Stock management
  • Service Upselling
  • Money handling abilities
  • Active Listening
  • Customer Service
  • Team Development
  • Payment Processing
  • Product Promotion
  • Customer Education
  • Follow-up skills
  • Call triaging
  • Training development aptitude
  • Product Education
  • Critical Thinking
  • Project management abilities
  • Sales expertise
  • Product Sales

Timeline

Customer Service Representative

ENTEK
04.2023 - 08.2023

Cashier

Red Dragon Smoke Shop
10.2022 - 03.2023

Banker

USAA
07.2022 - 04.2023

Food Service

Firehouse Subs
01.2022 - 06.2023

Sales Representative

Hudson News Orlando International Airport
01.2020 - 10.2021

Food Prep

Cheesecake Factory Inc
02.2019 - 11.2021

High School Diploma -

Winter Park High School

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