Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Elijah Cortes

Eugene

Summary

Dynamic and results-driven sales professional with 7 years of progressive experience across multiple roles within Verizon, demonstrating success at every level of the organization. Known for a people-first leadership style that builds trust, inspires team buy-in, and cultivates a culture of motivation, accountability, and fun. Proven ability to drive high performance in competitive environments through strategic coaching, strong rapport-building, and a consistent focus on both results and team morale. Passionate about developing others, influencing across all layers, and creating winning environments where individuals and teams thrive.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Small Business Account Manager

TCC Verizon
08.2024 - Current
  • Consistently ranked in the top 5 across multiple performance metrics.
  • Led impactful sales initiatives across multiple locations, driving small business growth.
  • Developed outreach strategies to increase customer engagement.
  • Fostered a high-energy, motivated team environment.
  • Spearheaded programs that strengthened regional performance
  • Facilitated trainings with the mission to level up bottom performers and top performers alike.

District Manager III

TCC Verizon
11.2022 - 08.2024
  • Developed and executed comprehensive training programs, resulting in improved employee performance and customer satisfaction.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Transformed the district from a regional competitor to a leader in company-wide Key Performance Indicators (KPI’s).
  • Nearly tripled the volume of small business sales comparing 2022 and 2023.
  • The only district in Oregon to meet its 2022 goal and exceeded expectations.

Regional Sales Consultant

TCC Verizon
11.2021 - 11.2022
  • In addition to Sales Consultant responsibilities: Travel to all region stores within New England to coach and develop sales team to maximize profitable sales growth and quality of sale KPI's and customer experience
  • Provide direct sales mentorship to all employees in the region for consumer and SMB.
  • Developed strong client relationships for increased customer retention and long-term revenue growth.
  • Generated leads through strategic prospecting, cold calling, and networking events, leading to a consistent pipeline of potential clients.

Sales Consultant

TCC Verizon
10.2018 - 11.2021
  • Directly interact with customers providing a 5-star experience while driving profitable sales growth for the organization, maintaining operational standards and continued learning
  • Additional Responsibilities: Regular host of district/region conference call
  • Apart of the Hudson NY Divestiture team (2020)
  • Small Business Specialist for the region
  • Drive Culture of Good through Grants/Donations
  • Training of new hires/under-performers.


Mobile Expert

T-Mobile
07.2017 - 10.2018
  • Responsible for providing exceptional customer service, opening/closing, product knowledge, operations, training, merchandising, and maintaining sales and stock floors.

Education

Environmental Studies Major -

Rhode Island College
01.2019

Skills

  • Sales
  • Coaching
  • Operations
  • Small Business Relations
  • Driving Culture
  • Territory Management
  • Operations Oversight
  • Staff Management
  • Multi Location Management
  • Leadership Development
  • Recruiting and hiring
  • Team Leadership

Accomplishments

    Sales Rep Awards:

  • 2021 East Coast All Stars Winner
  • 2022 Presidents Club Winner
  • 2020 President's Club Winner
  • 5 on Employee Ranker - 2021

    • DM Level Awards:

  • Top SMB GA in Region 2023
  • 1/11 Districts to hit profit goal in Oregon for 2023
  • Top GPPS in Region 2023
  • Top 10% of DM's in the company for 2023 on company ranker

Certification

Achieve High Performance Program Graduate - The Achieve Institue

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Small Business Account Manager

TCC Verizon
08.2024 - Current

District Manager III

TCC Verizon
11.2022 - 08.2024

Regional Sales Consultant

TCC Verizon
11.2021 - 11.2022

Sales Consultant

TCC Verizon
10.2018 - 11.2021

Mobile Expert

T-Mobile
07.2017 - 10.2018

Environmental Studies Major -

Rhode Island College

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