ERIC DEMMONS
Indianapolis,Indiana
Summary
Motivated sales professional with a strong track record in exceeding sales targets and developing high-performing teams. Expertise in account management and customer relationship building, driving operational excellence and exceptional service. Passionate about leveraging skills to enhance sales performance and brand loyalty.
Overview
12
12
years of professional experience
Work History
Small Business Account Manager
Verizon Wireless
Indianapolis, USA
06.2025 - Current
- Established business accounts and fostered relationships with account admins in Carmel and Castleton areas.
- Drove sales initiatives across 2 store locations with 19 solutions specialists, enhancing overall sales performance.
- Personally drove sales through prospecting and floor engagement.
- Improved overall business performance in stores to enhance customer satisfaction.
- Trained and developed solutions specialists in business sales, improving team capabilities and customer engagement.
Assistant Manager
Verizon Wireless
Indianapolis, USA
10.2023 - 07.2025
- Led a team of 8 solutions specialists providing coaching, training, and performance feedback to drive sales and meet team goals.
- Motivated team members to achieve sales targets in competitive environment.
- Set personal sales objectives in order to attend annual corporate recognition and build district team leadership.
- Supervised daily operations to meet performance, quality, and service standards.
- Organized workplace to ensure accuracy and foster positive work environment.
- Completed regular inventory counts to verify stock levels, and address discrepancies.
- Accomplishments: Led top 10 team in territory in overall biometrics for 2024 (33 teams), Led top 5 team in territory in gross phone adds April 2024-June 2024 (33 teams), Led top team in territory in overall biometrics April 2024 (33 teams), Top 10 rep in Territory Overall Yearly Leaderboard Ranking 2016-2020, 2023 (150-180 reps a year), #1 rep in District Yearly Leaderboard Ranking 2018 and 2020 (30 and 42 reps respectively), #1 rep in District Accessory Revenue Dollars for year in 2018 and 2019 (30 and 35 reps respectively), Top 20 rep in Company Accessory Revenue Dollars for year in 2019 (12,000 reps), Top 100 rep in Company Overall Yearly Leaderboard Ranking in 2019 and 2021 (12,000 reps)
Solutions Specialist
Verizon Wireless
Indianapolis, USA
06.2016 - 10.2023
- Provided customers with products and solutions which help to simplify and organize their lives.
- Developed strategies to enhance customer interactions, improving satisfaction and loyalty.
- Built customer loyalty through consistent customer service.
- Addressed customer concerns to ensure satisfaction
- Guided team members towards achieving objectives
- Directed staff activities to optimize performance
- Coordinated operational processes for efficiency
- Established business accounts, strengthening relationships with account admins for ongoing collaboration.
Sales Associate
Mondelez International
Indianapolis, USA
03.2022 - 02.2023
- Brand ambassador for Oreo, Ritz, Belvita, Chips Ahoy, and Triscuit among others.
- Established relationships with management to identify and pursue sales opportunities.
- Managed multiple territories to keep products prominently displayed and available for customers.
- Developed understanding of customers, competitors, and retail trends to inform sales strategies.
- Ordered products to ensure stock levels met demand on shelves and displays.
- Accomplishments: #1 in Oreo sales in August 2022 for area while covering for a sales rep on leave, Top 5 in district in Ritz sales in August 2022 while covering for a sales rep on leave.
In-Home Expert Manager
AT&T
Indianapolis, USA
05.2021 - 03.2022
- Visited customers' homes to provide tailored service and enhance customer satisfaction.
- Managed and organized inventory, schedule, and customer accounts to ensure seamless operations.
- Incorporated an ability to interpret financial sales data to make decisions and recommendations that impact the business.
- Followed up with personal funnels via email and phone to nurture leads and strengthen customer relationships.
- Developed interpersonal, communication and time management skills in order to provide a motivated customer experience.
- Accomplishments: Top 10 rep in district from August 2021- December 2021 (30-35 reps), #1 rep on team in November 2021 (6 reps).
Assistant Store Manager
Foot Locker
Muncie, USA
05.2014 - 06.2016
- Decided on inventory strategies across stores, established and maintained vendor relationships, developed pricing and sales policies, evaluated store profitability, and crafted marketing plans to drive sales.
- Focused on achieving store sales objectives while collaborating with chain management to enhance performance measurements.
- Managed sales, shipping, and receiving of packages while performing weekly inventory checks and sending orders and shipping confirmations.
- Recommended additional items to customers based on buying habits, resulting in increased purchase totals.
- Attained excellent customer service skills from encountering different retail experiences and maintaining customer satisfaction.
- Developed strong relationships with key personnel and business partners to enhance operational efficiency.
- Accomplishments: Promoted from Sales Lead to Assistant Manager in May 2015; promoted from Sales Associate to Sales Lead in November 2014; #1 team in revenue percentage for state in 2015 (18 stores).
Education
Bachelor of Arts - Telecommunications
Ball State University
Muncie, IN05-2016
Skills
- Account management
- Sales strategy
- Sales forecasting
- Business performance
- Retail operations
- Customer relationship management
- Team leadership
Timeline
Small Business Account Manager
Verizon Wireless
06.2025 - Current
Assistant Manager
Verizon Wireless
10.2023 - 07.2025
Sales Associate
Mondelez International
03.2022 - 02.2023
In-Home Expert Manager
AT&T
05.2021 - 03.2022
Solutions Specialist
Verizon Wireless
06.2016 - 10.2023
Assistant Store Manager
Foot Locker
05.2014 - 06.2016
Bachelor of Arts - Telecommunications
Ball State University