Elijah Demint
West Union,OH
Summary
Dynamic business leader with extensive experience at James B Harsha Co, excelling in customer relations and operations management. Proven track record in enhancing customer satisfaction and driving revenue growth through strategic planning and effective team leadership. Skilled in financial management and negotiation, fostering strong client relationships that lead to repeat business.
Overview
2021
2021
years of professional experience
Work History
Owner
James B Harsha Co
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
Store Manager
James B Harsha Co
West Union, OH
08.1995 - 04.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
Education
Diploma - Machine Trade
West Union High School
West Union, OH04.1999
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Project estimating
- Staff management
- Marketing
- Financial management
- Staff hiring
- Business launch
- Business administration
- Business marketing
- Consulting
- Negotiation
- Sales leadership
- Product branding
- Sales management
- Partnership development
- Labor relations
- Hiring and staffing
- Cash flow optimization
- Social media control
- Sales oversight
- Attention to detail
- Customer service
- Decision-making
- Team leadership
- Customer service management
- Effective leader
- Scheduling
- Inventory control
- Inventory management
- Business leadership
- Inventory tracking and management
- Purchasing and planning
- Customer retention
- Employee relations
- Sales strategies
Timeline
Store Manager
James B Harsha Co
08.1995 - 04.2020
Owner
James B Harsha Co
Diploma - Machine Trade
West Union High School