Elijah Flores
Gainesville,GA
Summary
As an operations manager, my goal is to support the flow of the business by coordinating objectives, supporting leading our staff to have outstanding customer support the moment they walk in through the door. I pursue a positive but fun work environment as well as a productive one with communicating with my team with questions or concerns, creating tasks for them to complete during the shift and monitoring their performance to the business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
First Watch
06.2024 - Current
- Overseeing daily operations, managing staff, cooking when needed, handling money withdrawals and deposits, customer service.
- Inventory Management and Ordering
- Food Quality and Safety
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Train kitchen staff on proper restaurant procedures
- Led hiring, onboarding and training of new hires to meet business standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled customers with complaints and feedback to maintain excellent service and restaurant experience.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Cook/Assistant Kitchen Manager
First Watch
06.2020 - 06.2024
- Overseeing daily operations, managing staff, cooking when needed, handling money withdrawals and deposits, customer service.
- Inventory Management and Ordering
- Food Quality and Safety
- Provide customers with quality assistance through phone calls and emails.
- Remain flexible, adaptable, and resourceful.
- Train kitchen staff on proper restaurant procedures
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Project Coordinator
EBF Project Management
06.2022 - 04.2023
- Creating estimates from provided measurements, Accounts payable and receivable, paying contractors and staff.
- Collaborate with sales team and suppliers to achieve project goals in a timely and effective manner.
- Provide customers with quality assistance through phone calls and emails.
- Remain flexible, adaptable, and resourceful.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Monitored project progress, identified risks and took corrective action as needed.
Education
High School Diploma -
West Forsyth High
Cumming, GA01.2020
Skills
- Accounting
- Project management
- Culinary skills
- Order and inventory management
- Adaptability
- Time Management
- Leadership
- Communication
- Math Skills
- Computer Skills
- Basic Excel/Word
- Health and safety compliance
- Staff management
- Employee motivation
- Planning and implementation
- Schedule oversight
- Customer service
- P&L management
Certification
- Food Safety Manager
- ServSafe Alcohol
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefits401k matchPaid time offPaid sick leaveTimeline
Operations Manager
First Watch
06.2024 - Current
Project Coordinator
EBF Project Management
06.2022 - 04.2023
Cook/Assistant Kitchen Manager
First Watch
06.2020 - 06.2024
High School Diploma -
West Forsyth High
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