Elijah Fredericks
Frederick,MD
Summary
Reliable in offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. A reputation for exceeding performance benchmarks in retail settings Independent worker with great communication and organizational skills. Comfortable collaborating in team environments.
Overview
6
6
years of professional experience
Work History
Scheduler
RadNet
Frederick, MD
10.2023 - Current
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Identified potential areas of improvement within the scheduling workflow; proposed solutions that led to enhanced efficiency and reduced errors in the appointment-setting process.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
- Balanced competing priorities under tight deadlines while maintaining attention to detail in managing appointment schedules.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
Retail Sales Associate
CVS Pharmacy
402 Jefferson St, Frederick, MD
08.2022 - 09.2023
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
Sandwich Artist
SUBWAY®Restaurants
Frederick, United States
06.2021 - 08.2022
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods and ingredients.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Cooked batches of food according to standard recipes.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
Salesperson
Waffle House
10.2019 - 11.2020
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
Cook
Paisano's Pizza
Frederick, MD
09.2018 - 05.2019
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Ordered and received products and supplies to stock kitchen areas.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Verified proper portion sizes and consistently attained high food quality standards.
- Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
- Communicated closely with cooks to fully understand special orders for customers, including those with food allergies and gluten intolerance.
Education
No Degree - Business Administration
Frederick Community College
Frederick, MD06.2026
High School Diploma -
Tuscarora High School
Frederick, MD06.2020
Skills
- Networking
- Food Preparation
- Cash Handling
- Client Needs Assessment
- Flexible & Adaptable
- Customer Service
- Good listening skills
- Public speaking ability
- Responsible
- Conflict resolution
- MS Office
Timeline
Scheduler
RadNet
10.2023 - Current
Retail Sales Associate
CVS Pharmacy
08.2022 - 09.2023
Sandwich Artist
SUBWAY®Restaurants
06.2021 - 08.2022
Salesperson
Waffle House
10.2019 - 11.2020
Cook
Paisano's Pizza
09.2018 - 05.2019
No Degree - Business Administration
Frederick Community College
High School Diploma -
Tuscarora High School