Elijah Freeman

Easily thrives in and adapts to fast-paced work environments with heavy customer interaction in a professional and memorable manner. Resilient when faced with challenges, and proactive in solving what may appear unsolvable. Over 2 years of customer service. Knowledgeable about advanced sales techniques to harmoniously work with potential guests/clients to understand their needs and what they might be looking for. An autodidact of various subjects, currently in full-stack development.

• Communication, Strong interpersonal skills with other individuals and in larger-count group settings. Adept at building rapport with customers, team members, and management. Lead a team of over 4 associates processing store stock and managing inventory. Keep clear communication and accurate reports to management of our work progress. Great teammate and team lead. Quick learner.
• Multilingual, Advanced fluency in the Mandarin Chinese language as a non-native speaker. 4+ years of experience using the language colloquially and professionally to acquire new customers, and build relationships with people.
• Technology, Very comfortable using all sorts of computers and devices. Proficient in all basic computer programs. Quick learner of anything new. Competent in troubleshooting and not afraid to do it.
• Customer Relations, Well versed in assessing a customer's needs developed through over 2 years of customer service and sales experience. Not reactive, rather proactive in listening and providing excellent service and professionalism. Practiced in de-escalation techniques. Always maintain awareness of how oneself is representing the company. Well versed in advanced sales know-how.
• Problem-solving, Analytical thinker in reviewing operations and processes, in the course of fulfilling one's own duties, to implement strategies and develop solutions to enhance organizational processes.