Elijah Haak
West Linn
Summary
Dedicated customer service representative with expertise in problem resolution, communication, and team collaboration. Proven ability to enhance customer satisfaction through knowledgeable product recommendations and exceptional service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Royal Treatment Fly Fishing
West Linn
10.2025 - Current
- Guided customers in selecting and recommending fly fishing gear to enhance their experience.
- Responded to customer inquiries via phone, email, and in-person, ensuring prompt and effective resolution.
- Processed sales transactions accurately using point-of-sale systems and software.
- Maintained inventory levels and organized products to ensure optimal presentation.
- Provided expert knowledge on local fishing conditions and best practices to customers.
- Collaborated with team members to improve service delivery and streamline operations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints swiftly, ensuring satisfaction and fostering positive relationships.
Fly Fishing Guide
Aniak River Lodge
Aniak
05.2024 - Current
- Guided guests in mastering fly fishing techniques and understanding local fishing regulations for safer, more enjoyable experiences.
- Instructed clients on safety practices while navigating river waters.
- Planned daily fishing trips based on weather and fish activity conditions.
- Collaborated with team members to tailor guest experiences, ensuring satisfaction and memorable outings.
- Supervised boat launches, takeouts, rigging and de-rigging of boats, wading areas.
- Demonstrated a commitment to conservation efforts by adhering strictly to catch limits set forth by local regulations.
- Counseled customers on catch-and-release techniques.
- Led guided fly-fishing trips on local rivers and streams, teaching proper technique throughout the trip.
- Instructed clients of varying skill levels in casting and knot tying techniques, fostering skill development and confidence on the water.
Construction Worker
Sime Construction
Bozeman
05.2023 - 03.2024
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to complete construction projects on schedule.
- Maintained tools and equipment to support safe and efficient operations.
- Supported skilled tradespeople in various construction activities.
- Conducted site clean-up and organization for improved workflow.
- Utilized power tools such as saws, drills, and sanders during projects.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Assisted supervisors in various tasks, contributing to overall project success.
Car Detailer
Ressler Motors
Bozeman
01.2021 - 06.2023
- Cleaned and polished vehicles, improving overall appearance and elevating customer satisfaction.
- Applied wax and sealants to protect paint and finish integrity.
- Vacuumed interiors and shampooed carpets for thorough cleanliness.
- Inspected vehicles for damage, identifying necessary repairs to maintain quality standards.
- Organized cleaning supplies and maintained equipment in optimal condition.
- Collaborated with team members to streamline workflow during peak periods, ensuring timely service delivery.
- Adhered to safety protocols while handling cleaning chemicals and tools.
Education
CNA Certification -
Clackamas Community College
Oregon City, OR04-2026
High School Diploma -
West Linn High School
West Linn, OR06-2019
Skills
- Customer service
- Customer consulting
- Money handling
- Communication skills
- Problem resolution
- Clerical support
- Team collaboration
- Strong teamwork
- Multitasking and organization
- Decision-making
- Critical thinking
- Professional demeanor
- Hospitality and accommodation
- Safety compliance
- Active listening
- Conservation practices
- Outdoor leadership
Certification
- Certified Nurse Assistant
Timeline
Customer Service Representative
Royal Treatment Fly Fishing
10.2025 - Current
Fly Fishing Guide
Aniak River Lodge
05.2024 - Current
Construction Worker
Sime Construction
05.2023 - 03.2024
Car Detailer
Ressler Motors
01.2021 - 06.2023
CNA Certification -
Clackamas Community College
High School Diploma -
West Linn High School