Gabriella Hernandez
Lino Lakes,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Service Manager
Chipotle Mexican Grill
Blaine, MN
06.2022 - Current
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Answered phone calls, resolved conflicts, analyzed costumer feedback to determine areas needing improvement.
- Maintained records of food inventory, supplies, and equipment.
Crew Team Member
Bruegger's Bagels
Shoreview, MN
04.2022 - 06.2022
- Greeted customers and cultivated positive experiences in line with company standards.
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Restaurant Server
TGI Fridays
Saint Louis Park, MN
10.2019 - 03.2020
- Welcomed guests with personable attitude and brought beverage orders while displaying enthusiasm and knowledge about restaurant's menu and products.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Verified guest satisfaction with meals and promoted desserts, appetizers and specialty drinks to optimize sales.
Education
Associate of Arts -
North Hennepin Community College
Minneapolis, MNSkills
- Relationship Building
- Staff Leadership
- Customer Service
- Investigating Complaints
- Money Handling
- Supply Ordering and Management
- Front of House Management
- Staff Motivation
Certification
- ServSafe
- Personal Care Aide (PCA)
Timeline
Food Service Manager
Chipotle Mexican Grill
06.2022 - Current
Crew Team Member
Bruegger's Bagels
04.2022 - 06.2022
Restaurant Server
TGI Fridays
10.2019 - 03.2020
Associate of Arts -
North Hennepin Community College
- ServSafe
- Personal Care Aide (PCA)
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