Josh Baker
South Bend,IN
Summary
Results-driven Food Service Manager with expertise in operations management, quality control, and staff leadership. Proven track record in enhancing customer service and implementing successful training programs to boost team performance.
Overview
13
13
years of professional experience
Work History
Food Service Manager
Darden Restaurants, Inc
Mishawaka, IN
12.2024 - Current
- Managed daily restaurant operations to ensure high-quality food service and customer satisfaction.
- Coordinated staff schedules to optimize labor efficiency during peak service hours.
- Implemented training programs for new employees to enhance service skills and operational knowledge.
- Monitored inventory levels, reducing waste through effective stock management strategies.
- Enforced health and safety regulations, maintaining compliance with local health department standards.
Food Service Manager
Darden Restaurants Inc
Fort Wayne, IN
12.2021 - 12.2024
- Implemented training programs for new employees to enhance service skills and operational knowledge.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maximized quality assurance by completing frequent line checks.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Sustained clean and welcoming dining environment, overseeing daily cleaning routines and periodic renovations.
- Improved team morale and reduced turnover by developing comprehensive training program for new hires.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Cook
Darden Restaurants Inc
Fort Wayne, IN
01.2020 - 12.2021
- Monitored cooking times and temperatures to maintain consistency in food presentation and taste.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Cook
Outback Steakhouse
Merrillville, IN
09.2012 - 12.2019
Education
Associate of Applied Science - Culinary
Ivy Tech Community College of Indiana
East Chicago, IN04-2017
Skills
- Customer service
- Staff leadership
- Team development
- Hiring procedures
- Staff motivation
- Quality control
- Supply ordering and management
- Coaching and mentoring
- Team leadership
- Performance evaluations
- Allergy awareness
- Equipment management
- Health inspections
- Cost controls
- Operations management
- Food safety management
- Money handling
- ServSafe food manager
- Critical thinking
- Relationship building
Timeline
Food Service Manager
Darden Restaurants, Inc
12.2024 - Current
Food Service Manager
Darden Restaurants Inc
12.2021 - 12.2024
Cook
Darden Restaurants Inc
01.2020 - 12.2021
Cook
Outback Steakhouse
09.2012 - 12.2019
Associate of Applied Science - Culinary
Ivy Tech Community College of Indiana