Elijah Johnson
Brooklyn,New York
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
COMMERCIAL DRIVER
AutoZone
06.2022 - Current
- Operated delivery vehicles, ensuring timely and safe transportation of products to customers.
- Conducted vehicle inspections and performed routine maintenance to guarantee operational safety.
- Managed route planning to optimize delivery efficiency and minimize fuel consumption.
- Assisted in training new drivers on company policies and safety protocols.
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Resolved customer inquiries with effective communication and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Retail Sales Associate
Spectrum
12.2018 - 02.2022
- Ensure great customer experience
- Meet or exceed monthly sales goals
- Educate and engage customer through product demonstrations
Sales Lead
T-Mobile (TPR)
02.2015 - 12.2018
- Provide the highest level of customer service
- Promote and executed sales
- Respond to telephone inquiries in a professional manner
- Maintain and balance cash drawers
- Support management with coaching and training new sales representatives
- General cleaning duties, cleaning cash registers, changing the trash
Cashier, Cart Receiver
BJ's Wholesale Club
08.2013 - 02.2015
- Provide customers with the highest level of customer service
- Supported management with assisting and training new cashiers
- Maintain and balance cash drawer
- Responded to telephone inquiries in a professional manner
- Superseded quotas set in reference to BJ’s Gold Membership
- General cleaning duties, wiping down belts, cleaning cash registers, changing the trash
- Lifting and packing merchandise into the shopping cart
- Retrieved shopping carts
Education
High School Diploma -
Midwood High School
06-2013
Skills
- Time Management Skills
- Excellent interpersonal and communication skills
- Highly ambitious with a strong ethic and a high degree of integrity
- Ability to deal tactfully and diplomatically with people on all levels
- Strong leadership skills
- Knowledge of Microsoft Word
- Quick learner
- Problem-solving
Timeline
COMMERCIAL DRIVER
AutoZone
06.2022 - Current
Retail Sales Associate
Spectrum
12.2018 - 02.2022
Sales Lead
T-Mobile (TPR)
02.2015 - 12.2018
Cashier, Cart Receiver
BJ's Wholesale Club
08.2013 - 02.2015
High School Diploma -
Midwood High School