Elijah Kakouris
St Louis,MO
Summary
Proven Service Manager at South Side Cyclery, adept in maintenance planning and fostering positive customer relationships. Excellently balanced after-sales support with analytical thinking to enhance service performance, achieving significant project goals. Skilled in problem-solving and technical support, ensuring high-quality standards and efficient risk management. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Service Manager
South Side Cyclery
St Louis, Missouri
06.2022 - Current
- Monitored service performance metrics to identify areas of improvement.
- Trained new employees on the use of customer relationship management software systems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Developed and maintained relationships with customers, vendors, and suppliers.
Education
High School Diploma -
Bishop Dubourg
St Louis, MO05-2024
Skills
- After-sales support
- Maintenance planning
- Problem-solving
- Positive attitude
- Service scheduling
- Analytical thinking
- Risk management
- Technical support
- Customer service
Accomplishments
- Nation Interscholastic Cycling League Student-Athlete Leadership Award Nominee
- Under 18 Missouri State cyclocross champion
- 2024 category 1 2nd place overall in United Federation of Dirt Mountain Bike (UFD)
- 2023 Missouri Interscholastic Cycling League Varsity 3rd place overall
Timeline
Service Manager
South Side Cyclery
06.2022 - Current
High School Diploma -
Bishop Dubourg
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