Elijah Knight
Godfreys
Richmond,VA
1
Certification
11
years of professional experience
Dynamic and results-driven professional with exceptional customer service skills honed at Casa Del Barco. Proven ability to enhance dining experiences through effective upselling techniques and workflow optimization. Adept at managing inventory and fostering team collaboration, ensuring seamless operations in fast-paced environments. Committed to delivering outstanding service and driving sales growth.
Work History
Server
2 Years 4 Months- Delivered exceptional customer service by managing dining experiences and addressing guest inquiries.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Assisted in training new servers on menu knowledge and service protocols.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barback
1 Year- Supported bartenders by restocking supplies and maintaining cleanliness of bar area.
- Assisted in preparing garnishes and cocktail ingredients to ensure efficient service.
- Operated glassware cleaning equipment to uphold sanitation standards and efficiency.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Assisted in setting up and breaking down bar area for special events.
- Delivered food to customers at bar and tables.
- Learned how to make wide variety of mixed drinks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Server/Host/Event Server
2 Years 9 Months- Collaborated with team to uphold high standards of cleanliness and organization in service areas.
- Led training sessions for new staff on restaurant protocols and menu offerings.
- Assisted in menu presentation and educated guests on food and beverage selections.
- Implemented suggestions for improving workflow, contributing to overall restaurant efficiency.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Package Delivery Driver
1 Year 8 Months- Delivered packages efficiently, adhering to scheduled routes and timelines.
- Communicated effectively with customers regarding delivery status and service inquiries.
- Conducted vehicle inspections and performed routine maintenance checks to ensure operational readiness.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Lifted, lowered, and carried packages typically weighing 1-80 pounds throughout regular course of delivery.
Server
3 Years- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Catering Server/Catering Assistant
1 Year 9 Months- Assisted in setup and breakdown of catering events, maintaining efficiency and organization.
- Supported inventory management by tracking supplies and reporting shortages to supervisors.
- Adapted quickly to changing event requirements, demonstrating flexibility under pressure.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
Education
Associate of Science - General Studies
Skills
Exceptional customer service
Food sales and promotion
Upselling techniques
Dining crew workflow optimization
Liquor
wine
and food service
Safe driving
Customer support
Package handling
Certification
Phlebotomy
- PT - Phlebotomy Technician
Timeline
Server
Godfreys
04.2024 - CurrentRead More
Barback
Skybox Restaurant And Bar
01.2024 - 01.2025Read More
Server/Host/Event Server
Casa Del Barco
03.2022 - 12.2024Read More
Package Delivery Driver
Amazon
06.2020 - 02.2022Read More
Server
Applebees
03.2017 - 03.2020Read More
Catering Server/Catering Assistant
Brock’s Bbq
05.2015 - 02.2017Read More
John Tyler Community College
Associate of Science from General Studies
Read More