Elijah Knox
Fairfield,CA
Summary
Knowledgeable Computer Technician with a strong background in providing customer support and troubleshooting. I demonstrate the ability to manage user inquiries and maintain high levels of customer satisfaction. Currently a part-time student majoring in Computer Science with ambitions of a career in Technology.
Overview
5
5
years of professional experience
Work History
Pavilions Pharmacy
Sav On
11.2022 - 01.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Welcome Desk Attendant
AVAC Ballerz
03.2020 - 07.2024
- Assisted coaches, referees and scorekeepers with installing using the schedule app on Apple and Android mobile devices
- Image computers for welcome desk and team registration, including managing user accounts as staff changed
- Tracked and escalated customer concerns an technical issues with the app, website
Education
High School Diploma -
Santiago Highschool
Riverside, CA06-2021
- Cyber Security
UC Riverside Extension
Riverside, CA01-2023
Certificate - Computer And Information Systems
CompTIA A+
08-2024
Associate of Science - Cyber Security
Solano Community College
Fairfield, CA01-2026
Skills
- Customer relations
- Problem-solving skills
- Critical thinking
- Strong work ethic
- Data entry
- Workflow optimization
- Confidentiality and HIPAA
- Relationship building
Timeline
Pavilions Pharmacy
Sav On
11.2022 - 01.2025
Welcome Desk Attendant
AVAC Ballerz
03.2020 - 07.2024
High School Diploma -
Santiago Highschool
- Cyber Security
UC Riverside Extension
Certificate - Computer And Information Systems
CompTIA A+
Associate of Science - Cyber Security
Solano Community College
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