Elijah Koehler

• Started my own detailing business in Cleveland, OH and then moved to Sheboygan and brought it with me.
• Certified in Paint Correction, Wet Sanding & Ceramic Coatings
• Affiliated with Dr. Beasley's

• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Coordinated service appointments, ensuring efficient scheduling and workflow management.
• Collaborated with technicians to communicate service needs and updates accurately.
• Prepared detailed service estimates, enhancing transparency and customer trust.

Flight Coordinator:

• Ensure flights are operated safely and in compliance with Federal Aviation Regulations and company policy and procedures; initiate, terminate, and direct flights based on assigned crew and aircraft; determines safety and legality of each flight; completes daily flight review and flight risk assessments
• Ensure the safety and client experience through proactive identification and elimination of risks; identify and communicate weather, airspace, and airport related information to appropriate staff
• Coordinate details for international trips including customs, overflights, visa, Advanced Passenger Information System (APIS) and landing and parking permits; ensure trip information including crew assignments, international set up, fixed-base operator (FBO) details, airport notes, fuel prices, passenger and crew catering/transportation/lodging are completed
• Monitor flight progress for Part 91 and Part 135 operations and initiate actions when flight cannot complete as planned; divert or terminate flights when necessary
• Ensure crew members are legally qualified and eligible to fly and are in compliance with FAA flight and duty time requirements
• Work within Avianis to check passengers against TSA "No Fly List"

Charter Sales:

• Prepare and issue quotes from requests received through brokers and other wholesale channels and for leads sourced from trip boards and self-generated clients.
• Process sale orders for any customers as requested.
• Review current and upcoming flight schedules for opportunities to streamline and increase sales.
• Review trip boards like Avinode, and others, for one way, connectors, or other trip opportunities to fill in gaps in the charter schedule.
• Review charter schedule for opportunities to fill in trips and search for clients or broker needs that can fill in the gaps found.
• Review cost and revenue data to ensure that trips quoted and sold meet the fiscal guidelines set by the company.
• Seek new opportunities for business aviation clients.
• Develop key customer relationships across all product spectrums.
• Work with peer team members and leadership to build and achieve department goals and performance targets.

• Responded to flight operations problems and implemented standard procedures to correct problems
• Checked load configurations and corrected baggage problems to meet overhead bin standards
• Verified passengers' tickets and directed to correct seats to promote smooth boarding
• Drafted detailed reports covering flight problems and notable incidents
• Carried out on-time food and beverage service for passengers

• Setting goals and deadlines for staff to comply with company's vision
• Organizing workflow to ensure that tasks are being completed in a timely manner and in a correct way
• Monitoring employee productivity and providing feedback and to properly train employees

• Operated equipment properly, adhering to safety protocols and procedures
• Set up work sites with tools, machinery and equipment based on work orders
• Followed project directions from foreman, superintendent and assistant superintendent
• Assisted with clean-up, final touches and other site finish work
• Picked up supplies at local wholesale and retail locations

• Maintained excellent call stats, using scripts and effective communication skills to control calls
• Answered general inquiries regarding company pricing and policies.
• Transported mail and cargo to and from aircraft based on work orders
• Assisted with handling and transportation of airline-specific luggage