Elijah Lewis
Lee's Summit,MO
Summary
Dynamic leader with a proven track record at Urban Trendz , enhancing customer satisfaction and loyalty through exceptional service management and problem-solving skills. Excelled in team management, fostering a collaborative environment and significantly improving employee retention. Demonstrated expertise in store operations and customer service, driving positive outcomes and business reputation.
Overview
1
1
year of professional experience
Work History
Key Holder / Manager
Brandi
Clarksville, TN
10.2024 - 02.2025
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Accepted and processed customer returns.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
- Assisted in the recruitment process by interviewing potential candidates and providing input on hiring decisions.
- Improved employee retention rates through the implementation of comprehensive training programs and career development opportunities.
Detail Associate
Van
Clarksville, TN
03.2024 - 10.2024
- Maintained a clean and organized work environment for optimal efficiency and safety.
- Delivered consistent quality results with thorough vacuuming, shampooing, and detailing of vehicle interiors.
- Assisted in training new hires on company standards and procedures, fostering a collaborative work environment among team members.
- Ensured customer satisfaction through clear communication and understanding of client preferences, delivering tailored detailing services.
- Utilized proper tools and techniques to remove dirt, grime, and stains from various surfaces effectively.
- Contributed to increased business reputation through exceptional attention to detail in all aspects of vehicle care.
Education
High School Diploma -
Northwest High School
Clarksville, TN05.2023
Skills
- Store operations
- Team management
- Task delegation
- Employee scheduling
- Strong leadership
- Customer service
- Cash handling
- Customer service management
- Training and mentoring
- Workplace safety
- Team building
- Cash handling accuracy
- Team member development
- Safety enforcement
- Inventory monitoring
- Store maintenance
- Daily reporting
- Sales proficiency
- Staff oversight
- Product ordering
- Opening and closing coordination
- Store recovery processes
- Sales quotas
- Employee oversight
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
Timeline
Key Holder / Manager
Brandi
10.2024 - 02.2025
Detail Associate
Van
03.2024 - 10.2024
High School Diploma -
Northwest High School