Elijah Lombard
Des Moines,IA
Summary
Results-driven assistant manager with expertise in customer relations and decision-making. Successfully managed daily operations, ensuring high service standards and effective team training to enhance performance and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jiffy Lube
1846 NW 86th St
05.2025 - Current
- Assisted in managing daily operations to ensure smooth workflow and customer satisfaction.
- Executed routine quality control checks to maintain service standards and vehicle safety compliance.
- Trained new staff on operational procedures and customer service excellence to enhance team performance.
- Supported inventory management by tracking supplies and placing orders to minimize downtime.
- Collaborated with team members to streamline processes, improving efficiency during peak hours.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Warehouse Temp
Hobby Lobby
Des Moines, IA
10.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Courtesy Clerk
Hyvee
Des Moines, IA
05.2023 - 02.2024
- Assisted customers with inquiries and product location, enhancing shopping experience.
- Maintained cleanliness and organization of store environment, ensuring compliance with safety standards.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Education
High School Diploma -
Hoover Highschool
Des Moines, IASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Employee scheduling
- Dependable and responsible
- Tire rotation
- Battery installation
- Tools and equipment handling
- Power tools
- Oil change expertise
Certification
- First Aid/CPR Certified
Timeline
Assistant Manager
Jiffy Lube
05.2025 - Current
Warehouse Temp
Hobby Lobby
10.2024 - 01.2025
Courtesy Clerk
Hyvee
05.2023 - 02.2024
High School Diploma -
Hoover Highschool