ELIJAH OLSON
Phoenix,AZ
Summary
Results-driven professional with strong capabilities in active listening and conflict resolution. Adept at multitasking in fast-paced environments while promoting a positive workplace culture. Dedicated to implementing strategies that enhance company image and team dynamics.
Overview
8
8
years of professional experience
Work History
Licensed Insurance Agent
USAA Insurance
Phoenix, AZ
06.2024 - Current
- Consistently met or exceeded sales targets through effective closing strategies.
- Enhanced cross-selling success by identifying complementary products that would further protect the client's assets or reduce liability exposure.
- Calculated quotes and educated potential clients on insurance options.
Priority Queue Representative
Square
Scottsdale, Arizona
11.2021 - 12.2023
- Efficiently address and resolve seller inquiries through phone and email.
- Establish strong rapport with seller by delving into their business needs and offering tailored solutions.
- Accurately document issues, ensure ownership, and facilitate resolution by direct problem-solving or escalating to the appropriate department.
Insurance Sales Representative
State Farm
Tempe, Arizona
01.2018 - 01.2020
- Efficiently managed incoming customer calls, prioritizing swift responses to ensure outstanding service.
- Analyzed customer needs to offer tailored solutions, consistently surpassing monthly sales targets.
- Skillfully de-escalated situations with dissatisfied customers, addressing and resolving concerns to achieve complete client satisfaction.
Education
Associate of Science - Psychology
Maricopa Community Colleges, Glendale Community College
Glendale, AZSkills
- Relationship Development
- Leadership
- Sales Management
- Interpersonal
- Positive Attitude
- Understanding Customer Needs
- Collaborative Problem Solving
- Exceptional ability to prioritize tasks quickly and effectively with minimal guidance
- Strong problem-solving
- Analytical
- Critical thinking skills
- Collaboration in Diverse Cultural Teams
Timeline
Licensed Insurance Agent
USAA Insurance
06.2024 - Current
Priority Queue Representative
Square
11.2021 - 12.2023
Insurance Sales Representative
State Farm
01.2018 - 01.2020
Associate of Science - Psychology
Maricopa Community Colleges, Glendale Community College