Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Byrd

Houston,TX

Summary

Highly-cultivated employee with acquired desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Streamlined at working effectively unsupervised and spearheaded mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Sitel
07.2022 - 07.2023
  • Conducted customer needs assessments to identify appropriate coverage levels and options.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Provided assistance with billing inquiries, payment processing, and customer service issues.
  • Researched complex underwriting issues and provided solutions for customers' satisfaction.
  • Prepared detailed reports analyzing the effectiveness of marketing campaigns.
  • Negotiated contracts with providers to secure competitive rates for customers.

SSC III

Wayfair
Houston, TX
07.2020 - 07.2022
  • Inbound calls assisting customers with locating orders, cancelling orders as well as providing superior customer service with anything concerning there account and or experience with Wayfair.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Social Media Analyst

Genpact
Richardson, TX
08.2018 - 06.2020
  • Job was to maintain and monitor quality content for a high profile client...(confidentiality agreement) Made notes on accounts.
  • Analyzed customer feedback from social media platforms to identify areas of improvement and opportunities for growth.
  • Managed daily monitoring of brand mentions across multiple online channels including Twitter, Facebook, Instagram and LinkedIn.
  • Executed A and B testing on different types of content to determine which type resonates most with target audiences.
  • Implemented best practices for optimizing organic search visibility across all major search engines.
  • Consulted with senior management regarding the effectiveness of current social media initiatives.

Education

Associate of Applied Science - Social Work

Houston Community College

Skills

  • Client Relationship Management
  • Client Relations
  • Lead Development
  • Financial Analysis Software
  • Upselling
  • Account Management
  • Client Service
  • Policy Adjustment Knowledge
  • Team Training and Development
  • Research Capabilities
  • Customer Queries
  • Relationship Building
  • Troubleshooting
  • Company Policy Adherence
  • Technical Support

Certification

  • licensed insurance agent

Timeline

Licensed Insurance Agent

Sitel
07.2022 - 07.2023

SSC III

Wayfair
07.2020 - 07.2022

Social Media Analyst

Genpact
08.2018 - 06.2020

Associate of Applied Science - Social Work

Houston Community College

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Nicole Byrd