Elijah Philson
Virginia Beach,VA
Summary
High-performing administrative specialist with 9 years of proven experience facilitating leadership logistics, calendar management, and personnel coordination. Skilled in workflow optimization, staff training, and driving effective interdepartmental communication. Leverages strong customer engagement expertise alongside professional photography skills to enhance organizational communication and brand presentation.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Naval Education and Training—Department of Defense
Norfolk, Virginia
04.2026 - Current
- Acted as a Defense Travel System (DTS) specialist, reviewing travel requests, processing official orders and claims, and organizing travel arrangements while resolving complex travel claim issues.
- Acted as Command Pay/Personnel Administrator (CPPA), processing awards, e-leave requests, and personnel actions in compliance with MILPERSMAN and PASSMAN OPNAVINST 1000.23 guidelines.
- Performed duties as Command Pay/Personnel Administrator (CPPA), processed awards, e-leave requests, and personnel actions in compliance with MILPERSMAN and PASSMAN OPNAVINST 1000.23 guidelines.
- Administered command directives, regulations, and forms; conducted annual reviews, maintained case files and reports inventory, and ensured seamless record retention/backup operations.
- Developed and maintained correspondence tracking systems, ensuring compliance with SECNAV M-5216.5 series standards for official outgoing documentation.
- Managed official incoming/outgoing mail and unclassified naval messages, utilizing Military Postal Clerk Card (DD-285) for secure transport and distribution of sensitive documentation.
- Directed and coordinated general administrative functions, overseeing task delegation and operational support to enhance mission readiness among personnel.
- Orchestrated complex executive schedules, seamlessly coordinating cross-departmental meetings, briefings, and high-priority appointments to maximize leadership productivity and operational workflow.
- Managed the Command Leave Administrator (CLA) program, utilizing automated pay and personnel systems to audit, route, and finalize leave requests, ensuring accurate account balances and seamless operational coverage.
Call Center Receptionist
Ruby
12.2025 - 04.2026
- Handled 150-200+ inbound calls during shifts while preserving exceptional customer satisfaction.
- Facilitated clear, professional communication to resolve customer inquiries on first contact.
- Streamlined call transfer processes, ensuring callers reached correct departments swiftly.
- Consistently surpassed call handling targets and performance metrics.
- Displayed superior multitasking proficiency in dynamic call center atmosphere.
- Documented calls, messages, and customer data with accuracy.
Salesperson
Southern Hyundai
10.2024 - 11.2025
- Provided comprehensive vehicle walkthroughs detailing technology packages, safety features, warranty coverage, and financing options to guide customer purchasing decisions.
- Collaborated with team members to strategize and implement marketing campaigns, resulting in increased showroom traffic.
- Cultivated strong client relationships, leading to enhanced loyalty and increased referrals.
- Utilized CRM software to track sales progress, manage customer interactions, and enhance the overall sales process.
- Provided tailored vehicle recommendations based on individual needs, achieving high customer satisfaction.
Administrative Assistant / Mail Orderly
PKL Services / HSC-2
04.2023 - 09.2024
- Managed executive schedules, meetings, and travel arrangements to improve productivity and to ensure compliance with regulations and optimize cost-effectiveness, making the process extremely smooth and convenient.
- Prepared comprehensive reports and presentations, synthesizing data to support decision-making processes and strategic planning.
- Processed travel claims and maintained personnel records for over 480 members.
- Established Excel tracking systems to audit the moving and process of all correspondence.
- Trained new staff on the standard operating procedures of the company, customer service, and leadership skills.
- Prepared and packaged outgoing mail, ensuring compliance with safety standards and company policies.
- Assisted in the implementation of new mail tracking systems, improving accountability and visibility of mail movement.
- Sorted and coordinated distribution of mail, packages, and official communications ensuring timely delivery to various locations and departments.
Administrative Assistant
United States Navy
06.2016 - 06.2022
- Managed complex schedules, coordinating multiple high-priority meetings to enhance operational efficiency and ensure timely communication.
- Optimized office productivity by implementing electronic filing systems, improving document retrieval speed and reducing clutter.
- Drafted and implemented instructions, notices, and directives aligned with revised military regulations, enhancing compliance and operational clarity.
- Led and trained diverse teams, improving performance and workplace readiness.
- Facilitated courses in leadership, writing, and team building for junior personnel.
- Managed annual budgets of up to $300K and maintained compliance documentation.
Education
High School Diploma -
Laurens District 55 High School
Laurens, SCSkills
- Executive Calendar & Office Management
- Records management
- MS Office Suite & Data Management
- Client & Executive Support
- Employee Training & Development
- Team Leadership Development
- Conflict Resolution & Problem Solving
- Travel Coordination & Logistics
- Employee Engagement & Culture
References
Timeline
Administrative Assistant
Naval Education and Training—Department of Defense
04.2026 - Current
Call Center Receptionist
Ruby
12.2025 - 04.2026
Salesperson
Southern Hyundai
10.2024 - 11.2025
Administrative Assistant / Mail Orderly
PKL Services / HSC-2
04.2023 - 09.2024
Administrative Assistant
United States Navy
06.2016 - 06.2022
High School Diploma -
Laurens District 55 High School