Elijah Richards
New York,NY
Summary
Knowledgeable and professional sales associate with 1 year of sales associate experience in providing excellent service to store establishments. Proficient in sequence ofservice best practices; greeting customers, improving engagement with merchandise and providing outstanding customer service. Basic PC knowledge and functionalities. Familiarity with electronic equipment, like cash register and POS, good math skills. Strong communication and time management skills. Very hard working. Interested in remote work, extremely reliable and dependable. Provider of Attentive service . Proficient in Microsoft Word Outstanding Multitasker . Proficient in Cloud Based Systems Proven ability to upsell menu items to customers . Proficient in Microsoft Word Excel Familiarity of sale (POS) . Proficient in Microsoft PowerPoint
Overview
5
5
years of professional experience
10
10
Certification
Work History
Membership Coordinator
Rescu Wellness
07.2023 - Current
- Manage and grow the membership base and marketing efforts.
- Maintain existing member relationships through exceptional customer service and assistance
- Advise on ways to improve membership satisfaction
- Drive sales in the recruitment of more clients and members through communications and sales skills
- Use of different programs such as Microsoft excel, Power Diary, etc... to manage clients and members
Fine Jewelry Sales Associate
Macys
12.2022 - Current
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Manage client experience throughout transactions and visitations
- Maintain client relationship through companies client database and promote store sales.
- Advanced use of company computer system and cash registers
- Drive credit applications and reach selling quotas throughout companies quarters.
- High end merchandise selling and maintenance
- Coordinate and enact on the display of merchandise to the appealing of customers
- Efficiently complete tasks or special projects assigned by store leadership
Customer Service Specialist
Macy's
11.2021 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Advanced use of companies computer system and technologies.
Camp Counselor
Fieldstone Enrichment Program
07.2018 - 08.2019
- Provided high-quality educational and recreational opportunities and enjoyable experiences for camp participants.
- Facilitated, and constructed creative lesson plans for daily activities.
- Enforced, and followed all safety guidelines associated with the camp program, to ensure the safety of the children and camp colleagues at all time
- Organizes and leads various small and large group activities
- Tutored the children and assisted in helping them achieve their academic goals within the program
Education
No Degree - Sales And Marketing Education
Southern New Hampshire University
Hooksett, NH05.2025
High School Diploma -
Democracy Prep Charter High School
New York, NY07.2021
Simsbury Highschool
Simsbury, CT07.2019
Skills
- Membership Retention
- Membership Programs
- Verbal and Written Communication
- Issue Resolution
- Meeting Agendas and Quotas
- Strategic Selling
- Fitness Instruction
- Child and Adolescent Mentoring
- Telecommunications Systems
- Microsoft Excel, Word
- Power Diary
Affiliations
Primerica
Certification
- Life Insurance License - 2023
- Mandated Reporter Training - 2023
- Early Childhood Education Training - 2023
- Mental Health to Support Student Learning-2023
Additional Information
Interned throughout the summer at Rescu Wellness training a variety of athletes, from professional to high level college and high school. Along with everyday clients. Specialized in filing, office work, and overall maintenance of facility. Currently in training for NASM certification to become an authorized personal trainer.
Timeline
Membership Coordinator
Rescu Wellness
07.2023 - Current
Fine Jewelry Sales Associate
Macys
12.2022 - Current
Customer Service Specialist
Macy's
11.2021 - 12.2022
Camp Counselor
Fieldstone Enrichment Program
07.2018 - 08.2019
No Degree - Sales And Marketing Education
Southern New Hampshire University
High School Diploma -
Democracy Prep Charter High School
Simsbury Highschool
- Life Insurance License - 2023
- Mandated Reporter Training - 2023
- Early Childhood Education Training - 2023
- Mental Health to Support Student Learning-2023
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