Summary
Overview
Work History
Education
Skills
Timeline
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ELIJAH SANTIAGO

MIDDLETOWN,UNITED STATES

Summary

Results-driven individual with a versatile background in customer-facing positions. Recognized for excellent cash handling, collaboration, and flexibility in fast-paced settings, ready to contribute to seamless operations and outstanding service.

Overview

4
4
years of professional experience

Work History

BARISTA

Dunkin' Brands
Middletown, New York
02.2025 - Current
  • Prepared and served a variety of coffee beverages and specialty drinks, with an evolving menu.
  • Collaborated with up to 10 team members to ensure timely service during peak hours.
  • Handled cash transactions and processed customer payments accurately.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

CASHIER

Shoprite
Middletown, United States
08.2023 - 08.2024
  • Delivered exceptional customer service by assisting an average of 30+ customers daily, receiving a 95% satisfaction rating through friendly interactions
  • Managed daily checkout operations, including processing payments, scanning items, answering customer questions, and resolving concerns
  • Teamed with 10+ cashiers and staff members to support various tasks, including bagging groceries and assisting with self-checkout stations as needed

CREW MEMBER

Middletown Cinemas
Middletown, United States
10.2021 - 07.2022
  • Provided outstanding customer service to an average of 80+ guests daily with ticket purchases and concession orders, ensuring a smooth and enjoyable movie-going experience
  • Operated and maintained theater equipment, including calibrating projectors, troubleshooting sound systems, and adjusting lighting equipment to ensure optimal performance across 5 theaters
  • Showcased flexibility and problem-solving skills by adapting to various roles, guaranteeing smooth operations at peak times, and managing up to 10 unexpected tasks per shift
  • Collaborated efficiently with 4 team members during high-volume periods, coordinating tasks and maintaining proper communication

Education

Associate of Science - Computer Science

Orange County Community College
Middletown, NY
05-2027

ADVANCED REGENTS DIPLOMA -

Middletown High School
Middletown, NY
06.2024

Skills

  • Customer service
  • Cash handling
  • Team collaboration
  • Problem solving
  • Equipment maintenance
  • Time management
  • Adaptability
  • Effective communication
  • Software development
  • Data analysis

Timeline

BARISTA

Dunkin' Brands
02.2025 - Current

CASHIER

Shoprite
08.2023 - 08.2024

CREW MEMBER

Middletown Cinemas
10.2021 - 07.2022

Associate of Science - Computer Science

Orange County Community College

ADVANCED REGENTS DIPLOMA -

Middletown High School

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