Elijah Stephens
Houston,TX
Summary
To leverage skills, experience, and passion in Cybersecurity and to contribute to a dynamic organization. With a strong commitment to excellence and a proven track record of achieving goals, while aiming to make a positive impact by building and maintaining strong relationships with clients while understanding and addressing the unique needs and goals of individual clients through collaborative teamwork, strategic thinking, and continuous professional development, while also striving to enhance organizational efficiency, drive innovation, and deliver exceptional results.
Overview
2
2
years of professional experience
Work History
Store Protection Specialist
Ross Dress For Less
06.2023 - Current
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Conducted daily store walk-throughs to identify potential security risks.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Enforced loss prevention programs in close collaboration with store management.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Practiced de-escalation strategies in order to properly and efficiently de-escalate customer situations.
Food Delivery Driver
DoorDash
02.2023 - 06.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered food to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Front of House Team Member
Chick-fil-A
07.2022 - 11.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Monitored food quality and freshness throughout day.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
- Handled cash and credit payments when transactions were made.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Answered inquiries regarding menu items and specials.
Host
Darden Restaurants Inc - Longhorn Steakhouse
08.2021 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Relayed guest comments or suggestions to manager on duty for further action.
- Accommodated special seating requests for guests to enhance satisfaction.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelor of Cybersecurity - Cybersecurity
Sam Houston State University
Huntsville, TX06.2027
Associate of Arts - Cybersecurity
Lone Star College System
The Woodlands, TX06.2024
High School Diploma -
The Woodlands College Park High School
The Woodlands, TX05.2023
Skills
- Crisis Situations
- Investigations
- Preservation Methods
- Cash Receipt Reconciliation
- Theft Prevention
- Financial Accounting
- Guest Relations
- Operational Efficiency
- Equipment Preparation
- Financial Controls
- Customer Needs Assessments
- Communications Strategies
Timeline
Store Protection Specialist
Ross Dress For Less
06.2023 - Current
Food Delivery Driver
DoorDash
02.2023 - 06.2023
Front of House Team Member
Chick-fil-A
07.2022 - 11.2022
Host
Darden Restaurants Inc - Longhorn Steakhouse
08.2021 - 10.2021
Bachelor of Cybersecurity - Cybersecurity
Sam Houston State University
Associate of Arts - Cybersecurity
Lone Star College System
High School Diploma -
The Woodlands College Park High School
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