ELIJAH TAYLOR
Bear,DE
Summary
Dynamic sales professional with a proven track record at Verizon, consistently achieving 150% of sales targets. Expert in consultative sales and customer advocacy, leveraging Salesforce CRM and exceptional problem-solving skills to drive revenue growth and enhance client satisfaction. Adept at strategic prospecting and fostering long-term business relationships.
Overview
17
17
years of professional experience
Work History
Business Account Manager
VERIZON
Bear, Delaware
06.2022 - Current
- Elite Sales Performance: Consistently exceeded all key performance indicators (KPIs), specifically maintaining 150% of target for self-generated sales by building a robust personal lead funnel independent of retail foot traffic.
- Strategic Prospecting: Executed outreach strategies in Delaware market, acquiring new Small-to-Medium Business (SMB) accounts and driving revenue growth.
- Consultative Sales: Conducted deep-dive discovery sessions with business owners to recommend tailored hardware and service bundles, significantly increasing Average Revenue Per Line (ARPL).
- Customer Advocacy: Achieved top-tier customer satisfaction rating through proactive post-sale support and smooth transition to Verizon network, enhancing customer loyalty.
- Operational Excellence: Managed complex transactions and inventory using internal tools (Omni/Erika), ensuring accuracy in account troubleshooting.
Fac Manager
USAF
Clovis, New Mexico
02.2009 - 03.2019
- Recruited and hired qualified candidates to fill open positions.
- Led a team of XX employees to maintain high productivity and deliver excellent customer service.
- Coordinated interdepartmental communication to enhance workflow efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with industry regulations and company policies.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Streamlined meeting agendas to enhance clarity and focus during discussions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Trained employees in multiple job roles to ensure coverage and flexibility.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Delegated work to staff, setting priorities and goals.
- Provided leadership during times of organizational change or crisis situations.
- Helped prepare reports by gathering information from various sources.
- Assisted in planning and organizing team meetings for project updates.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Science - Business Administration
Delaware Technical Community College
Newark, DESkills
- Salesforce CRM
- Digital sales strategies
- Upselling
- Product recommendations
- Customer service
- Inventory management
- Product promotions
- Retail technology
- LinkedIn Sales Navigator
- Microsoft Office 365
- Telecommunications knowledge
- Problem-solving
- Policy adherence
- Team collaboration
- CRM software
- Pipeline management
- Conflict resolution
- Time management
- Performance coaching
- Salesforce software
- Solution selling
- Sales cycle management
- Profit maximization
- Sales training
Timeline
Business Account Manager
VERIZON
06.2022 - Current
Fac Manager
USAF
02.2009 - 03.2019
Associate of Science - Business Administration
Delaware Technical Community College