Summary
Work History
Education
Skills
Timeline
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Elijah Walker

I.T Technician
Columbia,SC

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Work History

IT Technician

Loyal Baptist Church
Columbia, SC
10.2020 - Current
  • Maintained church's PCs, networks and mobile devices.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Monitored systems in operation and quickly troubleshot errors.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Imaged and prepared new computers for integration into event networks and systems.

Dish Network Technician

Dish Network Corp
Evans, GA
06.2020 - 12.2021
  • Diagnosed and resolved complex integrated customer issues, such as network and/or equipment failure.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Set up networks and routers for business and residential customers.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Coordinated installation of new users and relocations of existing users.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Read blueprints and schematics to correctly place equipment.
  • Created plans and communicated deadlines to complete projects on time.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked with customers to understand needs and provide excellent service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Participated in team-building activities to enhance working relationships.
  • Used coordination and planning skills to achieve results according to schedule.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Delivered services to customer locations within specific timeframes.
  • Used Microsoft Word and other software tools to create documents and other communications.

Customer Service Representative

Teleperformance
Charlotte, NC
06.2018 - 02.2020
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer adjustments to maintain financial accounts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected and analyzed customer information to prepare product or service reports.
  • Updated account information to maintain customer records.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

High School Diploma -

Butler High School
Augusta, GA
06.2011 - 06.2015

Skills

Desktop Technical Support

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Timeline

IT Technician

Loyal Baptist Church
10.2020 - Current

Dish Network Technician

Dish Network Corp
06.2020 - 12.2021

Customer Service Representative

Teleperformance
06.2018 - 02.2020

High School Diploma -

Butler High School
06.2011 - 06.2015

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Elijah WalkerI.T Technician