Elijah Williams
Fairfield,OH
Summary
Respected Senior HRIS Analyst with 5 years helping companies maintain happy, healthy workers through analytics. Keen to balance employer business goals with employee desires and concerns. Skilled at applying technical and statistical science to workforce optimization without losing sight of human empathy.
Overview
6
6
years of professional experience
Work History
HRIS Analyst
City Of Cincinnati
2022.11 - Current
- Implement and manage HRIS software systems to enhance data accuracy and streamline HR processes for 6000+ employees.
- Collaborate with 30 departments to ensure seamless integration and operation of HRIS systems.
- Promoted data governance and stewardship through collaboration with human resources subject matter experts.
- Develop training materials and conduct workshops to educate staff on new HRIS functionalities.
- Maintained governance of 4 labor unions throughout HCM platforms
Licensed Insurance Agent
Columbian Financial Group
2022.01 - 2022.10
- Responsible for Identifying prospective customers using established lead methodologies
- Provides sales support to sales operations, telesales, compliance, enrollment and other areas of the company where requested
- Report sales and marketing activity to office management on regular basis.
Client Advocate
Paycor
2019.11 - 2021.10
- Support customer interactions performing basic functions within the Perform application in a team setting in a contact center environment
- Act as front-line triage by taking ownership and troubleshooting more time sensitive, urgent and less complex issues by developing solutions to customer questions
- Assisted in the growth of new-hire training and development programs for incoming contact agents
- (122 new employees trained, 60 employees trained for continued education)
- Managed cases utilizing programs e.g
- Salesforce, Microsoft Teams.
Financial Fraud Analyst
Worldpay
2018.07 - 2019.10
- Proactively monitored/analyzed financial transactions for potential fraudulent threats for over 4000 financial institutions
- Responded to fraudulent transaction attempts, by writing necessary coding in Saas to minimize financial loss
- Enforce federal Financial Institution bylaws (Reg E; Reg Z)
- Managed case loads and communicated to clients through programs e.g Salesforce.
Education
Associate Of Arts (Business College) Degree -
Cincinnati State Technical And Community College
Cincinnati, OH05.2007
Skills
- Data Security
- Employee Feedback Management
- Business Analysis
- Human Resource Management
- Software Implementation
- Product Development
- Technical Analysis
Timeline
HRIS Analyst
City Of Cincinnati
2022.11 - Current
Licensed Insurance Agent
Columbian Financial Group
2022.01 - 2022.10
Client Advocate
Paycor
2019.11 - 2021.10
Financial Fraud Analyst
Worldpay
2018.07 - 2019.10
Associate Of Arts (Business College) Degree -
Cincinnati State Technical And Community College
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